Katie Swift
Green Bay
Summary
I am a hardworking and determined leader who enjoys working with people. I am seeking a position that allows me to use my interpersonal, communication, and organizational skills while combining them with my passion for athletics.
Overview
7
7
years of professional experience
Work History
Assistant Retail Store Manager- Fan Engagement
Green Bay Packers
Green Bay, WI
03.2025 - Current
- Lead the overall day-to-day operations of the store, including opening and closing procedures
- Ensure high levels of customer service by observing, evaluating, and coaching staff on service performance
- Create and manage a comprehensive training program for all new hires, overseeing onboarding from start to finish
- Supervise all store part time employees
- Provide ongoing feedback and coaching to support staff's professional growth and development
- Execute strategic product placement and merchandizing to uphold visual standards and sales floor availability
- Built a strong team culture by mentoring staff and promoting open communication
Retail Store Supervisor
Green Bay Packers
Green Bay, WI
09.2024 - 03.2025
- Assisted managers with the overall operation of the store
- Provided direction to the associates while continuing to sell merchandise and provide excellent customer service to fans
Retail Store Associate
Green Bay Packers
Green Bay, WI
08.2024 - 09.2024
- Greeted and and engaged with fans while providing high customer service
- Demonstrated knowledge of store merchandise and utilized suggestive selling
General Manager & Personal Trainer
Anytime Fitness
Lakeville, MN
07.2019 - 08.2024
- Oversaw the day-to-day operations of the gym including training sessions, sales, and memberships
- Provided tours of the facility and answer questions of prospective members
- Ensured customer satisfaction by addressing complaints and concerns
- Performed all on-boarding duties to bring in new members
- Carried out detailed consultations and movement assessments to onboard new clients
- Delivered one-on-one and semi-private training sessions for up to 30 clients a day using a variety of equipment and exercises
Education
Bachelor of Science - Exercise Science
University of St. Thomas
Saint Paul, MN05-2019
Skills
- Management
- Leadership
- Problem-Solving
- Strategic Thinking
- Creativity
- Adaptability
- Communication
- Relationship Building
Timeline
Assistant Retail Store Manager- Fan Engagement
Green Bay Packers
03.2025 - Current
Retail Store Supervisor
Green Bay Packers
09.2024 - 03.2025
Retail Store Associate
Green Bay Packers
08.2024 - 09.2024
General Manager & Personal Trainer
Anytime Fitness
07.2019 - 08.2024
Bachelor of Science - Exercise Science
University of St. Thomas