Katie Ta

Human Centered Design Manager: Led five-person team, with design workstream and content strategy workstream, to redesign an unemployment insurance benefits tool, deployed in six states (CO, FL, NM, MA, MI, and MN)

• Created 75+ wireframes to support tool redesign, reducing the unemployment benefits application time by 15%
• Tested new designs with unemployment insurance benefits SMEs to validate if user flows complied with local unemployment insurance benefits policy
• Conducted heuristic evaluation to identify opportunities to align the application’s user interface with common design patterns

Lead Web Designer: Designed a website to support a $900k Department of Homeland Security nationwide campaign to raise awareness for child sexual exploitation and abuse (CSEA).

• Conducted interviews with key stakeholders to understand impacts of CSEA, reporting methods of CSEA, and prevention methods for CSEA to determine necessary content, graphics, and features to successfully educate audiences
• Collaborated with copy writers and graphics designers to develop copy and digital assets for the website

Design Lead: Managed the redesign of a public facing website and intranet site for an organization within the National Institute of Health to better inform employees of existing and future self-service IT resources.

• Developed templates to create consistency and streamline future development of web pages by 90%
• Reorganized the content structure of the intranet, resulting in users being able to submit a self-service ticket 15% faster
• Developed user journey maps to document how different user roles interact with the intranet site to determine how the content can be restructured