Katie Thomas
Summary
Detail-oriented professional with a strong background in customer service and administrative support. Proven ability to resolve issues promptly while maintaining positive client relationships. Experienced in managing records and providing top-notch customer service, ready to contribute to operational excellence.
Overview
3
3
years of professional experience
Work History
temp. central administartion assistant
Confederated Tribes of Siletz Indians
Siletz, Oregon
03.2026 - 04.2026
- Supported administrative tasks by maintaining accurate records and documentation.
- Delivered customer service by addressing inquiries and resolving issues to enhance client satisfaction.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases accurately and efficiently.
- Supported preparation of reports, presentations and correspondence to facilitate effective communication.
- Maintained operational office equipment, ensuring supplies were stocked and workspace remained clean for optimal functionality.
kitchen manager
Sodexo
Toledo, Oregon
04.2024 - 01.2026
- Managed daily kitchen operations, enhancing workflow and operational efficiency.
- Supervised staff to maintain high standards of food safety and sanitation.
- Coordinated inventory management, optimizing food supplies and reducing waste.
- Trained new employees on kitchen procedures and safety protocols, ensuring compliance and safety.
- Implemented scheduling to ensure adequate staffing during peak service times.
- Performed weekly inventories of food items stored in refrigerators or freezers.
Teller
Umpqua Bank
Newport, Oregon
12.2023 - 04.2024
- Assisted customers with account inquiries, enhancing their understanding of banking options.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Processed customer transactions efficiently and accurately at Umpqua Bank.
- Promoted bank products and services to enhance customer engagement.
- Handled customer complaints professionally, achieving satisfactory resolutions and maintaining customer trust.
- Educated customers on digital banking tools and online services available.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products, helping to clarify benefits and features.
Broker
Advantage Real Estate
Newport, Oregon
01.2023 - 12.2023
- Conducted client consultations to assess real estate needs and preferences, enhancing service personalization.
- Prepared and presented market analysis reports to clients.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Built strong client relationships through proactive communication and timely follow-ups, fostering trust and loyalty.
- Managed property listings on multiple online platforms for visibility.
- Collaborated with mortgage lenders to assist clients with financing options.
- Analyzed market trends to identify investment opportunities for clients, guiding informed decision-making.
- Maintained up-to-date knowledge of local real estate market trends and regulations.
Education
GED -
Oregon Coast Community College
Newport, OR06-2003
Skills
- Data entry
- Customer service
- Office procedures
- Data management
- Customer relationship management
- Inventory management
- Attention to detail
- Multitasking and organization
- Time management
- Document organization
- Flexibility and adaptability
- Conflict resolution
- Effective communication
- Problem solving
- Team supervision
- Fast learner
Timeline
temp. central administartion assistant
Confederated Tribes of Siletz Indians
03.2026 - 04.2026
kitchen manager
Sodexo
04.2024 - 01.2026
Teller
Umpqua Bank
12.2023 - 04.2024
Broker
Advantage Real Estate
01.2023 - 12.2023
GED -
Oregon Coast Community College