CHRISTINE L. MADDOX
Seaford,USA
Summary
Seeking employment opportunities in Administrative or Customer Services
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
29
29
years of professional experience
Work History
Administrative Assistant to Assistant Director of Central Operations (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
03.2020 - 09.2025
- Assist Assistant Director of Central Operations and Division Manager and Assistant Manager of Driver Wellness and Safety with human resources functions i.e., preparing new employee's access to building and network paperwork, employee resignation or termination paperwork
- Keep notes on employee meetings
- Scan documents into medical cases when needed in Customer Connect
- Process address labels daily for customer forms from Customer Connect ordered by our Nurses and Case Managers
- Match the letters and customer forms they order that go to OIR, to mail them out together
- Process branch referrals to start a case in Customer Connect for medical reasons in Driver Wellness and Safety
- Answer customer calls as needed
- Keep employee information in their files up to date
- Serve as timekeeper keeping employee’s time documentation in order for audit purposes (absence, late, etc.) for every payroll period
- Prove Payroll Journals for Assistant Director’s approval
- Assist with updating Interactive Title and Registration Manual for our Intranet and Internet
- Knowledge of Customer Connect to process deposits received from each room/bus from the Glen Burnie Campus into one entire deposit verifying that they all match what their supervisor had entered for their bags in Customer Connect
- Served also as the second person verifier when needed in the cash room
- Knowledge of operations of the cash cage (on the first floor across from room 104) and processes Customer Connect Brinks pickup daily verifying with Brinks to make sure we equal exactly
- Work in the Cash Room to receive deposit bags from MVA complex and prepare for Brinks pickup daily, reconcile daily cash drawer for financial cash office, order cash, make change for MVA complex, Transfer deposits to Brinks guard after agreement of total and signed for Brinks and Brinks for MVA
- Keep track and order office supplies when needed
- Keep track and order warehouse supplies when needed
Administrative Assistant to Division Manager of Vehicle Services (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
03.2018 - 03.2020
- Assist Division Manager of Vehicle Services with human resources functions, preparing paperwork, scheduling interviews
- Keep notes on employee meetings
- Keep employee information in their files up to date
- Keep employees’ time documentation in order for audit purposes (absence, late, etc)
- Research Title and Registration Customer Issues
- Update Interactive Title and Registration Manual for our Intranet and Internet
- Coordinate and schedule meetings for Division Manager
- Update Vehicle Services organizational chart
- Arrange and reserve the state car for Division Manager when needed
- Assist Division Manager with legislative changes packet and meeting on annual basis
- Make travel arrangements for Division Manager for conventions (air, car rental, and hotel)
- Created Cash Room Policy and Procedure with Rhonda Witt
- Work in the Cash Room to receive deposit bags from MVA complex and prepare for Brinks pickup daily, reconcile daily cash drawer for financial cash office, order cash, make change for MVA complex, Transfer deposits to Brinks guard after agreement of total and signed for Brinks and Brinks for MVA
Administrative Assistant to Division Manager of Driver Wellness and Safety (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
03.2018 - 03.2020
Administrative Assistant to Division Manager of Data Management (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
05.2017 - 03.2018
Administrative Assistant to Division Manager of Driver Wellness and Safety (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
03.2016 - 05.2017
Administrative Assistant to Division Manager of Vehicle Services (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
09.2014 - 03.2016
Administrative Assistant to Assistant Director of Vehicle Programs (Customer Agent II)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
09.2012 - 09.2014
Customer Agent I – Titles and Liens
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
Glen Burnie, MD, USA
08.2010 - 09.2012
- Serve as backup to Sr. Administrative Assistant for Director of Vehicle Programs
- Tracking of correspondence with Vehicle Tracking Services within Maryland Vehicle Administration
- Assist Division Manager of Vehicle Services with human resources functions, preparing paperwork, scheduling interviews
- Keep notes on employee meetings
- Keep employee information in their files up to date
- Keep employee’s time documentation in order for audit purposes (absence, late, etc)
- Process compliment letters to employees from clients and thank-you correspondence
- Process monthly report of Vehicle Services transactions for our Director and Division Manager
- Research court orders to see if customers have had their title work processed as ordered
- Process monthly front burner and status report for Director
- Process monthly branch summary report
- Coordinate and schedule meetings for Division Manager
- Update Interactive Title and Registration Manual on the internet and intranet
- Update Vehicle Services organizational chart
- Keep forms sent to the forms department after approval for edits and final printing
- Update the Flagging Program Jurisdictions and Locations list on the Internet and Intranet
- Arrange and reserve the state car for Division Manager when needed
- Assist Division Manager with legislative changes packet and meeting on annual basis
- Make travel arrangements for Division Manager for conventions (air, car rental, and hotel)
Customer Service Associate (Part-time)
Wawa, Inc.
Gambrills, MD, USA
11.2009 - 03.2011
- Preparing coffee bar and coffee island for our customers
- Assisting co-associates with sandwiches, etc
- Keeping coffee area, coffee island and other customer areas clean
- Other tasks as assigned
Dispatcher/Administrative Assistant
Providence Center, Inc.
Arnold, MD, USA
04.2010 - 08.2010
- Post driver’s and staff time worked for payroll
- Fill routes when necessary
- Process transportation requests and changes to client’s schedules
- Process purchase orders for transportation bills and expenses
- Process supply orders as needed online with Staples
- Radio dispatcher and phone communications for drivers and clients for am and pm transportation to our sites
- Keep fleet program updated as our mechanic completes work on vehicles and compiles a report for our mechanic weekly of maintenance needed on specific vehicles
- Other miscellaneous duties as assigned
Customer Service Representative
Verizon Wireless
Hanover, MD, USA
07.2009 - 09.2009
- Processing inbound customer calls
- Assisting customers resolve their phone, bill, features and services, while keeping within our policies and procedures
- Resolving customer issues on their first call to us
Client Service Coordinator
Ameriprise Financial Services, Inc.
Annapolis, MD, USA
02.2008 - 03.2009
- Assist five advisors with setting client meeting appointments
- Answering client calls
- Schedule and organize client event- such as sales luncheons
- Submit marketing fund requests for events
- Organize files keeping within our compliance policies and various other office duties
- Formerly American Express Financial Advisors, Inc.
Emergency Communications Specialist Dispatcher
Dorchester County Emergency Services
Cambridge, MD, USA
07.2007 - 12.2007
- Answering Calls for 911 and County Sheriff’s Office
- Assign emergency services to incoming situations following county, state and federal emergency services policies and procedures
Client Assignment Specialist
Ameriprise Financial Services, Inc.
Wilmington, DE, USA
04.2003 - 01.2007
- Assign clients within the Eastern PA and DE area to qualified advisors keeping within the policies and procedures of our client assignment policy and keeping all information confidential
- Updating 2 matching databases as needed
- Responding and answering to clients questions and requests as needed always documenting our conversations
- Responding and answering advisors questions about processes and procedures, complying with client assignment policy via email
- Sending out email notifications to advisors when their clients have moved and additional licensing is needed
- Sending out email notifications to advisors of new clients I have assigned to them
- Participating in client assignment conference calls with our home office supervisors
- Answering monthly questions to my home office supervisors from monthly audits
- Formerly American Express Financial Advisors, Inc.
Site Administrator
American Express Financial Advisors, Inc.
Annapolis, MD, USA
11.1999 - 10.2002
- Oversee daily operations and administrate financial advisor office of 30 advisors
- Assist vice-president, top producer advisors, and support staff with administrative details
- Assist my operations manager with hiring of staff
- Train, oversee, evaluate, and manage additional staff support employees
- Serve clients upon their arrival when receptionist unavailable
- Prepare and submit reports on office activity to vice president and sales management
- Act as liaison from operations management to sales management in office
- Managed teleconferencing equipment, copier, fax, 10 laser jet printers, laptop computers, LCD projector, postage machine and various properties for accountability
- Arrange in office lunches for special speaker meetings
- Kept office well stocked with office supplies and office forms for advisors processing of business
- Processed our daily mail log, keeping within our compliance policies
- Served as notary public for advisors and clients
Office Manager
Lankford Signs Company
Georgetown, DE, USA
02.1999 - 09.1999
- Oversee and manage day-to-day operation of billboard advertising company
- Prepared client contracts, posted accounts receivable and accounts payable, and prepared invoices via Peachtree Accounting program
- Prepared bank deposits and made deposits as necessary
Store Manager
W. and C. Clothing Outlet
Seaford, DE, USA
12.1996 - 03.1998
- Oversaw and managed day-to-day operation of clothing outlet store
- Filtered and processed customer complaints and returns
- Responsible for all cash sales and evening countdown of register
Education
Associate of Arts - Healthcare Administration-Medical Records
University of Phoenix
01-2010
High School Diploma - Business Administration
Seaford High School
Seaford, DE01-1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Professional communication
- Dedicated team player
Timeline
Administrative Assistant to Assistant Director of Central Operations (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
03.2020 - 09.2025
Administrative Assistant to Division Manager of Vehicle Services (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
03.2018 - 03.2020
Administrative Assistant to Division Manager of Driver Wellness and Safety (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
03.2018 - 03.2020
Administrative Assistant to Division Manager of Data Management (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
05.2017 - 03.2018
Administrative Assistant to Division Manager of Driver Wellness and Safety (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
03.2016 - 05.2017
Administrative Assistant to Division Manager of Vehicle Services (Customer Agent III)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
09.2014 - 03.2016
Administrative Assistant to Assistant Director of Vehicle Programs (Customer Agent II)
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
09.2012 - 09.2014
Customer Agent I – Titles and Liens
State of Maryland, Maryland Department of Transportation, Motor Vehicle Administration
08.2010 - 09.2012
Dispatcher/Administrative Assistant
Providence Center, Inc.
04.2010 - 08.2010
Customer Service Associate (Part-time)
Wawa, Inc.
11.2009 - 03.2011
Customer Service Representative
Verizon Wireless
07.2009 - 09.2009
Client Service Coordinator
Ameriprise Financial Services, Inc.
02.2008 - 03.2009
Emergency Communications Specialist Dispatcher
Dorchester County Emergency Services
07.2007 - 12.2007
Client Assignment Specialist
Ameriprise Financial Services, Inc.
04.2003 - 01.2007
Site Administrator
American Express Financial Advisors, Inc.
11.1999 - 10.2002
Office Manager
Lankford Signs Company
02.1999 - 09.1999
Store Manager
W. and C. Clothing Outlet
12.1996 - 03.1998
High School Diploma - Business Administration
Seaford High School
Associate of Arts - Healthcare Administration-Medical Records
University of Phoenix