EMANUEL TUCKER
Houston,Texas
Summary
Ambitious and result driven individual with over 5 years of experience in a communications, administration, management, and customer service role. Using skills with my background in vocal performance, I am able to confidently use my voice in order to make my points clear and concise. Able to withstand working long hours in front of a screen completing task quickly and efficiently. Adaptive and deadline-oriented as well. With the capacity to multitask multiple projects in high-stress situations and environments. I am a flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Operations Administrative Assistant III
Rice University - Glasscock School Of Continuing Studies
Houston, TX
12.2024 - Current
- Coordinated scheduling and logistics for events, ensuring seamless execution and adherence to timelines.
- Managed communication with faculty and students, providing timely responses to inquiries and support requests.
- Developed and maintained efficient filing systems, enhancing document retrieval processes for administrative staff.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy within department operations.
- Led initiatives for process improvements, reducing redundancy and increasing overall productivity within the office.
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Ensured compliance with company policies and procedures through diligent monitoring and enforcement efforts.
- Played a key role in event planning and execution, contributing to the success of various company events and functions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Client Service Coordinator
BANFIELD ANIMAL HOSPITAL
Houston, TX
06.2022 - 12.2024
- Scheduled appointments daily for clients.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- DILIGENT DELIVERY SYSTEMS
- Coordinated client communications to ensure exceptional service and satisfaction.
- Managed appointment scheduling and follow-ups to optimize clinic operations.
- Monitored and administered prescriptions to customers/patients upon doctor approval.
Heath Care Center Representative
DILIGENT DELIVERY SYSTEMS
Houston, TX
10.2021 - 07.2022
- Managed over 50 calls a day.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Identified client business and operational needs and introduced services to provide solutions.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Engaged professionally with a number of Kelsey Seybold facilities and their customers to build rapport and nurture relationships.
- Generated reports detailing project information and 'due times.'
- Collaborated with corporate department heads to craft the organization's mission and vision statements.
- Aided markets around the Country with billing. Ensuring that these reports were submitted promptly and accurately.
- Dispatched drivers to hospitals and resident homes around the Houston area. In order to deliver medical specimens that must be delivered within a certain time frame.
- Business partners like Memorial Hermann, Kelsey Seybold, and Barnes Jewish Hospital in St. Louis.
Facility Operations Manager
RICE UNIVERSITY RECREATION CENTER
Houston, TX
05.2019 - 10.2021
- Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
- Directed all day-to-day operations of the recreation facilities facility to provide safe and enjoyable guest experience.
- Engaged professionally with student and professional staff members and customers to build rapport and nurture relationships.
- Trained, managed and motivated employees to promote professional skill development.
- Reported verbal and physical incidents to Administration and Professional Staff for assistance and remediation.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Supervised daily facility operations, ensuring compliance with safety standards and regulations.
- Managed maintenance schedules and vendor relationships to optimize service delivery.
- Supervised staff of10 in day-to-day activities.
Administrative Assistant
RICE UNIVERSITY RECREATION CENTER
Houston, Texas
05.2018 - 05.2020
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed building access by supplying key cards to employees and visitors.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Managed approximately more that 30 incoming calls, emails and faxes from customers, students, faculty & staff members.
Education
Bachelor of Arts - MUSIC PERFORMANCE
Abilene Christian University
Abilene, TX05-2018
Skills
- Equipment installations and maintenance
- Facility inspections
- Operational efficiency and safety
- Service planning and scheduling
- Supervision and training
- Proficient in all Microsoft Office Programs
- Able to work long work days (Often over 8 hours)
- Customer Service and excellent communication skills
- Relationship building
- Decision-making
- Problem resolution
- Leadership
- Supervision
- Customer Service
- Flexibility
- Time Management
- Working collaboratively
- Team building
- Delivery procedures
- Delegating work
- Monitoring field personnel
- Data entry
- Scheduling and planning
- Verbal communication
- File organization
- Policy enforcement
Timeline
Operations Administrative Assistant III
Rice University - Glasscock School Of Continuing Studies
12.2024 - Current
Client Service Coordinator
BANFIELD ANIMAL HOSPITAL
06.2022 - 12.2024
Heath Care Center Representative
DILIGENT DELIVERY SYSTEMS
10.2021 - 07.2022
Facility Operations Manager
RICE UNIVERSITY RECREATION CENTER
05.2019 - 10.2021
Administrative Assistant
RICE UNIVERSITY RECREATION CENTER
05.2018 - 05.2020
Bachelor of Arts - MUSIC PERFORMANCE
Abilene Christian University