Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Katie Tonda

Katie Tonda

Dallas/Ft. Worth Area,TX

Summary

Transformational People Leader with 20+ years driving enterprise-wide Talent, Learning, and Organizational Development strategies across Fortune 100 and hypergrowth organizations. Proven ability to architect scalable talent and learning ecosystems, lead large teams through complex change, and align workforce capability to corporate objectives. Recognized for building award-winning programs that enhance performance, engagement, and business value across global industries including Retail, eCommerce, Insurance, and Technology.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Senior Director, Talent & Development

Goosehead Insurance
Westlake, Texas
09.2024 - Current
  • Elevated Talent & Development into a strategic enterprise capability, recognized for delivering scalable, high-impact solutions that advance organizational effectiveness and talent growth.
  • Designed and implemented Goosehead’s inaugural enterprise-wide Managing Performance framework, achieving 100% participation in year-end reviews and goal setting across all functions.
  • Institutionalized performance and development conversations into business rhythms, enhancing alignment with OKRs and increasing visibility across leadership tiers.
  • Engineered a consistent performance improvement and corrective action protocol, equipping leaders with tools to address underperformance and strengthen team capability.
  • Developed a company-wide competency model tied to core values and business success drivers, powering talent reviews, succession planning, and 9-box calibration.
  • Launched a structured career progression framework for frontline roles, anchored by 'Aspire Alliance'—a 6-month rotational program fostering leadership readiness and cross-functional agility.
  • Rolled out quarterly engagement pulse surveys, generating real-time insights that enabled leadership responsiveness and improved organizational health metrics.
  • Delivered foundational leadership development curriculum covering key enterprise capabilities: performance management, behavioral coaching, talent selection, and change leadership.

Senior Director & Director, Learning & Development

Walmart U.S.
01.2020 - 09.2024
  • Deployed enterprise system simulation platform (Assima), generating 40K+ completions and reducing AHT by 27 seconds within 30 days, improving staffing efficiency and service levels.
  • Standardized and scaled new hire content governance, executing 3,696 program enhancements across thirty-eight unique offerings in FY24.
  • Reengineered the largest onboarding program (WM.COM), cutting training duration by one full day and reclaiming 23K+ hours in workforce capacity.
  • Launched specialized leadership tracks for Fraud and Customer Relations, driving a 3% CSAT uplift and 30-second AHT reduction through focused capability building.
  • Directed the stand-up of a new offshore contact center in Chennai, onboarding 250+ agents and achieving parity with domestic AHT benchmarks within 30 days.
  • Delivered two enterprise Career Progression programs with 40% of graduates earning full-time leadership promotions, fueling internal mobility.
  • Introduced 'Pre-Essentials,' a peer-mentorship onboarding model for new leaders, boosting confidence scores by 23% post-completion.
  • Automated high-volume L&D processes within Learning Operations and Tech, driving $2M+ in operational savings and productivity gains.

Director, Learning & Development

Samsung Electronics America
01.2019 - 01.2020
  • Delivered integrated training solutions to internal field teams and 200K+ retail partner representatives, ensuring consistent brand messaging and sales enablement.
  • Built and institutionalized a national retail training framework, streamlining project intake, prioritization, and lifecycle visibility.
  • Architected the Galaxy S10 Unpack training strategy, aligning regional/national trainers and PR teams for flawless product launch execution.
  • Led development and execution of learning activations for the National Sales Meeting, increasing executive and partner engagement with mobile and IoT innovations.
  • Devised and launched a digital advocacy strategy, surpassing app engagement goals by 20% and deepening user interaction with product knowledge.

Associate Director & Senior Manager, Learning & Development

Verizon Wireless
08.2013 - 01.2019
  • Led the design and rollout of the remote agent onboarding program, generating $750K in annual savings and accelerating virtual readiness.
  • Built and scaled a Leadership Academy for frontline leaders, improving engagement, performance, and earning Top 125 Hall of Fame recognition.
  • Integrated micro-learning into tech onboarding, elevating new hire performance and accelerating time to proficiency.
  • Launched gamified micro-learning program that increased upgrade sales, reduced repeat calls, and drove $1,880/month in revenue per learner.
  • Orchestrated Verizon’s first AR/VR innovation hackathon, yielding three future-forward learning prototypes and industry recognition from ATD.

Education

M.S. - Adult Education & Performance Improvement

Capella University

B.A. - Mass Communications & Marketing

Minnesota State University

Skills

  • Talent Strategy
  • Leadership Development
  • Learning & Development
  • Change Enablement
  • L&D Technology Innovation
  • Engagement Initiatives
  • Capability Building
  • Human Capital ROI

Certification

  • ROI Institute CRP
  • CompTIA CTT+
  • CAPM (PMI-aligned)

Awards

2024 OnCon Icon Team Awards!: Top 100 Team Award Finalist | 2019 Training Magazine: Top 10 Hall of Fame Outstanding Training Initiatives | 2019 ATD BEST Award Recipient (11th Place) | 2018 Brandon Hall: Best Advance in Gaming or Simulation Technology (Gold) | 2018 Br6andon Hall: Best Advance in Mobile Learning Technology (Gold) | 2018 Brandon Hall: Best Advance in Performance Support Technology (Bronze) | 2017 Training Magazine: Top 10 Hall of Fame Outstanding Training Initiatives | 2016 ATD BEST Award Recipient (17th Place) | 2016 ATD BEST Presenter2016 ATD BEST Presenter | 2015 Training Top 125 Hall of Fame: Outstanding Training Initiatives Award | 2012 Training Magazine: Highlighted for L&D Best Practices | 2012 Training Top 125: #1 | 2011 Telly Award Bronze Winner: Film/Video - Non-Broadcast Productions - Training (For Corporate Use) | 2010 Training Top 125: #4

Timeline

Senior Director, Talent & Development - Goosehead Insurance
09.2024 - Current
Senior Director & Director, Learning & Development - Walmart U.S.
01.2020 - 09.2024
Director, Learning & Development - Samsung Electronics America
01.2019 - 01.2020
Associate Director & Senior Manager, Learning & Development - Verizon Wireless
08.2013 - 01.2019
Minnesota State University - B.A., Mass Communications & Marketing
Capella University - M.S., Adult Education & Performance Improvement

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