Katie Townsend
San Diego
Summary
Psychology student experienced in retail and food service, excelling in customer engagement and team supervision. Delivers efficient operations and high service standards, utilizing strong problem-solving and time management skills. Adept at optimizing customer experiences and fostering team collaboration in high-volume settings.
Overview
5
5
years of professional experience
Work History
Sales Associate (Seasonal)
Venchi Chocolate & Gelato
San Diego
06.2024 - Current
- Promoted premium products and guided customers in product selection to enhance their shopping experience.
- Delivered customer service by efficiently operating POS systems and processing transactions, ensuring smooth transaction experiences.
- Prepared and served gelato while adhering to food safety standards.
Shift Lead
Jamba Juice
San Diego
06.2025 - 08.2025
- Managed opening and closing procedures, cash handling, and maintained store cleanliness to uphold operational excellence.
- Supervised team operations during shifts, ensuring high service standards and customer satisfaction.
- Supported staff development and streamlined workflow in a fast-paced environment to enhance team effectiveness.
Cashier / Sales Associate
Sephora
Towson
04.2024 - 11.2024
- Provided personalized customer service to enhance shopping experience in high-volume retail environment.
- Processed transactions accurately using digital tools and POS systems, ensuring efficient checkout.
- Managed inventory, merchandising, and store presentation to maintain organized and appealing sales floor.
Cashier / Waitress
Eataliano Market & Deli
Columbia
05.2023 - 02.2024
- Served customers, processed transactions, and prepared orders to enhance customer satisfaction.
- Balanced multiple responsibilities to deliver excellent guest experiences consistently.
- Maintained clean, organized work environment to support operational efficiency.
Host
Carrabba's Italian Grill
Ellicott City
10.2022 - 05.2023
- Coordinated front-of-house operations to streamline customer flow and enhance service delivery.
- Managed guest seating and reservations to enhance customer satisfaction.
- Demonstrated effective time management while assisting customers to optimize their experience.
Retail Associate
Marshalls
Gig Harbor
04.2022 - 08.2022
- Assisted customers in locating merchandise and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, maintained organized displays, and operated cash registers to enhance shopping experience.
- Supported daily retail operations and managed merchandising activities to optimize product presentation.
- Organized sales floor to maintain a clean and inviting shopping environment.
Food Service Worker
MOD Pizza
Gig Harbor
09.2021 - 04.2022
- Prepared food and assisted customers while ensuring compliance with sanitation standards.
- Prepared pizzas and salads according to customer specifications and company standards.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Handled transactions and supported team operations to enhance service delivery.
Education
Bachelor of Arts - Psychology
Towson University
Towson, MD05-2026
High School Diploma -
Mount Hebron High School
Ellicott City, MD05-2023
Skills
- Retail Sales
- Sales Transactions
- Sales Techniques
- Product Knowledge
- Customer Service
- Training & Support
- Problem Solving
- Team Leadership
- Time Management
- Communication
Leadership And Volunteer Experience
- Sponsorship Chair, TigerTHON, Towson University, Support fundraising and sponsorship initiatives for Towson University's largest philanthropy benefiting Johns Hopkins Children's Center.
- Community Volunteer Activities, Participated in environmental fundraising initiatives and community food drives.
Timeline
Shift Lead
Jamba Juice
06.2025 - 08.2025
Sales Associate (Seasonal)
Venchi Chocolate & Gelato
06.2024 - Current
Cashier / Sales Associate
Sephora
04.2024 - 11.2024
Cashier / Waitress
Eataliano Market & Deli
05.2023 - 02.2024
Host
Carrabba's Italian Grill
10.2022 - 05.2023
Retail Associate
Marshalls
04.2022 - 08.2022
Food Service Worker
MOD Pizza
09.2021 - 04.2022
Bachelor of Arts - Psychology
Towson University
High School Diploma -
Mount Hebron High School