Katie Vasquez
Lubbock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Loyalty & Promotions Specialist
United Supermarkets
Lubbock
04.2024 - 04.2026
- Developed promotional materials to enhance customer engagement and brand visibility.
- Collaborated with marketing team to create effective in-store displays and signage.
- Coordinated promotional events to drive foot traffic and increase sales opportunities.
- Evaluated customer feedback to refine future promotional efforts and enhance effectiveness.
- Worked independently with minimal supervision, taking ownership for assignments.
- Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
Guest Service Representative
United Supermarkets
Lubbock
02.2020 - 04.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted guests with inquiries and resolved issues promptly
- Educated guests on promotions, products, and services available in the supermarket.
- Handled customer complaints with professionalism to ensure a positive shopping experience.
Teller Supervisor
WesTex Federal Credit Union
Lubbock
03.2018 - 02.2020
- Supervised daily operations of teller line to ensure efficient service.
- Trained staff on credit union policies and customer service best practices.
- Managed workflow to optimize team performance and coverage.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Supplied tellers with coin and currency.
Education
Lockney High School
Lubbock, TXSkills
- Attention to detail
- Communication skills
- Complaint resolution
- Call center procedures
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Customer service
- Professional telephone demeanor
References
References available upon request.
Timeline
Loyalty & Promotions Specialist
United Supermarkets
04.2024 - 04.2026
Guest Service Representative
United Supermarkets
02.2020 - 04.2024
Teller Supervisor
WesTex Federal Credit Union
03.2018 - 02.2020
Lockney High School