Katie Vrudny

• Overseeing a team of 13 individuals and driving performance, accountability, and high-quality, compliant service delivery
• Drive an end-to-end redesign of the claims process, shifting to a digital-first model through implementation of smart forms, email solutions, and automation to improve efficiency and customer experience
• Partner cross-functionally to execute strategic transformation initiatives, leveraging data and technology to streamline workflows, reduce cycle times, and scale operations for future growth.

• Led end-to-end claims operations, managing team performance, optimizing workflows, and ensuring high-quality, compliant service delivery in a fast-paced environment
• Drove operational improvements through data analysis, process redesign, and continuous improvement initiatives, reducing cycle times and increasing efficiency
• Partnered cross-functionally to align business objectives, enhance customer experience, and implement scalable solutions that support organizational growth and performance targets

• Participate in change projects representing business processes, rules, controls, and reports
• Accountable for change acceptance through active participation in user acceptance test case development, product validation and business readiness
• Develop and recommend opportunities to improve process performance

• Collaborated with upper management to drive strategy and implement new processes
• Assessed business processes and identified ways to boost improvement
• Coached Claims Intern on support of projects throughout the summer and provided career coaching

• Managed supplier and stakeholder relationships for flexible and rigid packaging
• Negotiated with suppliers and worked with legal team to draft supply agreements
• Analyzed and compiled RFQ data to present to stakeholders

• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
• Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers

• Participated in change initiatives as the Claims System Matter Expert
• Conducted testing, validation and business readiness on assigned projects
• Led communication, training and reporting with our Tata Consulting Services (TCS) employees

• Orchestrated data collection, analyze results, and reporting for Operations to executive stakeholders
• Provided guidance and mentored analyst team with day-to-day problem resolution and workload management
• Led medium to large-scale initiatives focused on the implementation of business improvement solutions

• Efficiently used databases obtain sensitive clientele & beneficiary information
• Accurately prepared comprehensive reports by collecting, analyzing, and summarizing data in a timely manner
• Quickly examined and comprehended Standard Operating Procedures (SOPs) and updated as applicable

• Trained new employees and delegated daily tasks and responsibilities
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
• Completed store opening and closing procedures and balanced tills