Katie Weaver
Struthers,OH
Summary
Positive and upbeat customer service offering expertise in managing supplies, and meeting customers needs. Motivate employees and maximize customer satisfaction with effective leadership.
Overview
4
4
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Support Agent
ClearChoice
Struthers, OH
07.2025 - Current
- Provided technical support through live chat and phone communications.
- Assisted customers with inquiries about dental implant services and financing options.
- Documented customer interactions in the customer relationship management system.
- Collaborated with peers and superiors to enhance skills as an agent and advocate for patients.
- Worked on a pilot program to better revenue with deposits for accountability on our part and patients part.
Scheduling Agent
Aspen Dental
Struthers, OH
07.2024 - 07.2025
- Communicated effectively with patients to confirm appointments and provide reminders.
- Worked with new patients needing appointments.
- Gathered information to set patient for upcoming appointments.
- Dealt with hippa.
- Worked with team a superior to overcome any obstacles.
- Manger personal growth to better.
- Coached peers
Key Holder
Once upon a child
Boardman, Ohio
04.2024 - 07.2024
- Resolved escalated customer service issues or concerns.
- Protected security of cash, inventory and other company assets with strict adherence to company procedure.
- Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement.
Founder
Community outreach
Cochran, Ga
09.2022 - 02.2024
- Managed business finances, keeping operations on sound financial footing with careful supervision.
- Conducted market research to validate demand for products or services.
- Hosted meetings to answer questions and build morale.
Assistant Manager
Dominos
Cochran, Georgia
06.2023 - 01.2024
- Coordinated employee schedules to provide adequate staff coverage.
- Maintained operational performance with skillful execution of opening and closing procedures.
- Delegated tasks to appropriate staff members for optimum productivity.
Waitress Supervisor
Walk-ons
Warner Robins, Georgia
11.2022 - 06.2023
- Trained team to provide high quality service to guarantee customer satisfaction.
- Addressed customer issues by validating complaints and exchanging ordered food.
- Forecasted resource requirements using customer and demand data.
Education
High School -
Faith Academy
Stockbridge, GaSkills
- Sales Promotion
- Order accuracy
- Customer service
- Professionalism
- Interpersonal skills
Volunteer Experience
Founder, Community outreach, Cochran, Cochran, GA, 09/01/22, 02/29/24, Managed business finances, keeping operations on sound financial footing with careful supervision., Conducted market research to validate demand for products or services., Hosted meetings to answer questions and build morale.
Timeline
Customer Support Agent
ClearChoice
07.2025 - Current
Scheduling Agent
Aspen Dental
07.2024 - 07.2025
Key Holder
Once upon a child
04.2024 - 07.2024
Assistant Manager
Dominos
06.2023 - 01.2024
Waitress Supervisor
Walk-ons
11.2022 - 06.2023
Founder
Community outreach
09.2022 - 02.2024
High School -
Faith Academy