Hi, I’m
Katie Whitehorse
Keizer,OR
Summary
Dynamic Store Manager with proven success at Oregon Bud Company, enhancing customer satisfaction through exceptional problem-solving and communication skills. Expert in inventory management and store operations, driving efficiency and fostering a positive team environment. Recognized for improving customer relations and training staff to elevate service standards.
Overview
11
years of professional experience
1
Certification
Work History
West Salem Cannabis
Store Manager
11.2024 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
LOGS Group
A/R Accountant
04.2023 - 11.2023
Job overview
- Identified process improvements through ongoing analysis of accounts receivable data, driving efficiency gains and reducing manual workload.
- Reduced outstanding accounts receivable balances by implementing efficient follow-up procedures and streamlining invoicing processes.
- Streamlined month-end close procedures, reducing time spent on reconciliations and improving overall efficiency in reporting results.
- Increased efficiency in processing invoices by utilizing accounting software to automate routine tasks.
- Served as a liaison between the accounting department and external customers, addressing inquiries or disputes in a timely and professional manner.
- Coordinated efforts with other members of the finance team to ensure accurate allocation of payments across multiple business units.
T-Mobile
Customer Service Representative
04.2014 - 01.2016
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Oregon Bud Company
Regional Manager
09.2020 - 07.2022
Job overview
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Oregon Bud Company
Store Manager
05.2020 - 07.2022
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Chemeketa Community CollegeSalem, OR
General Eduction Degree
06.2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
Certification
OLCC Marijuana Worker Permit #O2Y8FE Expires: 12/04/2029
Timeline
Store Manager
West Salem Cannabis
11.2024 - Current
A/R Accountant
LOGS Group
04.2023 - 11.2023
Regional Manager
Oregon Bud Company
09.2020 - 07.2022
Store Manager
Oregon Bud Company
05.2020 - 07.2022
Customer Service Representative
T-Mobile
04.2014 - 01.2016
Chemeketa Community College
General Eduction Degree
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