Katie Wilkins
Las Vegas,NV
Summary
Seasoned and client-focused Licensed Massage Therapist with extensive experience at Massage Envy, adept in techniques like Prenatal care, MLD and Hot Stone Massage. Excelled in providing tailored therapeutic services, leading teams, and enhancing client wellness. Highly reviewed and sought after Therapist consistently booked 3-4 months in advance. Skilled in both hands-on therapy and effective communication, significantly improving client satisfaction and retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Massage Envy
05.2013 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Lead Massage Therapist
Massage Envy
05.2016 - 08.2017
1. Clinical Responsibilities
- Perform professional massage therapy treatments tailored to client needs.
- Assess client conditions and develop personalized treatment plans.
- Educate clients on self-care techniques, stretches, and wellness practices.
- Ensure compliance with safety, sanitation, and hygiene standards.
- Supervise, mentor, and train new and existing massage therapists.
- Provide ongoing education on advanced techniques, industry trends, and best practices.
- Conduct performance evaluations and offer constructive feedback.
- Schedule and manage therapist shifts to maintain smooth operations.
- Maintain inventory of supplies and ensure treatment rooms are fully stocked.
- Handle client complaints and concerns professionally.
- Ensure compliance with state licensing and certification requirements.
- Promote massage therapy services and wellness programs.
- Collaborate with management to develop marketing strategies: Chair events, Recruiting LMTs
- Build and maintain strong client relationships to encourage repeat business.
- Track performance metrics and suggest improvements for service quality.
Physical Therapist Technician
Kelly Hawkins Physical Therapy
05.2012 - 05.2013
- Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
- Conducted applications of soft tissue manipulation, hot and cold therapy, and TENS/ IFC
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Prepared patients to meet with physical therapists.
Education
National Board Certified - Massage Therapy
Nevada School of Massage Therapy
2381 E. Windmill Ln Ste 14, Las Vegas, NV 8912312-2012
High School Diploma -
Shadow Ridge High School
5050 Brent Ln, Las Vegas, NV 8913106-2011
Skills
- Prenatal Massage
- Cupping
- Hot Stone
- Stretching
- Manual Lymph Drainage : pre and post- op
- TMJD: external and Intraoral
- Stretching/ ROM
- Swedish Massage
- Trigger point /Deep Tissue Massage
- Sports Massage
- Russian Massage
- Body treatments
Accomplishments
- Employee of the year twice 2018 & 2023
- Employee of the month
- Supervised team of 20 staff
Certification
- LMT - Licensed Massage Therapist
- Prenatal and Perinatal Massage Therapy Certificate - Associated Bodywork & Massage Professionals.
- Manual Lympah Drainage(MDL)- Dr.Vodder School International.(CE Course)
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
Timeline
Lead Massage Therapist
Massage Envy
05.2016 - 08.2017
Licensed Massage Therapist
Massage Envy
05.2013 - Current
Physical Therapist Technician
Kelly Hawkins Physical Therapy
05.2012 - 05.2013
- LMT - Licensed Massage Therapist
- Prenatal and Perinatal Massage Therapy Certificate - Associated Bodywork & Massage Professionals.
- Manual Lympah Drainage(MDL)- Dr.Vodder School International.(CE Course)
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
National Board Certified - Massage Therapy
Nevada School of Massage Therapy
High School Diploma -
Shadow Ridge High School
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