Summary
Overview
Work History
Education
Skills
Timeline
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Katie Wilson

Hailey,ID

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Evans Plumbing Inc
11.2022 - Current
  • Answer phone calls and handle customers professionally and respectfully, making sure to answer every call while smiling as well as ending every call with customer perceived value
  • Create technicians schedules
  • Generate work orders for every job,
  • Collect payment after service calls if technicians were unable to do so
  • Write up and email out estimates for customers
  • Deposit checks and credit card transactions into company bank account
  • Handle all voicemails
  • Go on call once every month or so, taking after hours emergency calls and dispatching technicians.

Daycare Assistant

The Growing Garden, Infant & Toddler Learning Center
08.2019 - 11.2022
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Infant Teacher

Jumpstart Childcare and Learning Center
11.2017 - 05.2019
  • Kept classroom and feeding areas clean, neat and safe.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Cafe Worker

Fry's Electronics Inc.
07.2015 - 02.2016
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Education

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2015

Skills

  • Multitasking and Time Management
  • Ability to stay calm under pressure
  • Complex problem solving
  • Outstanding Interpersonal skills
  • Goal oriented
  • Accounting and Bookkeeping
  • Customer Engagement
  • Administer Payroll
  • Multi-Line Telephone Systems
  • Organizing and Categorizing Data
  • Billing and Invoicing

Timeline

Office Administrative Assistant

Evans Plumbing Inc
11.2022 - Current

Daycare Assistant

The Growing Garden, Infant & Toddler Learning Center
08.2019 - 11.2022

Infant Teacher

Jumpstart Childcare and Learning Center
11.2017 - 05.2019

Cafe Worker

Fry's Electronics Inc.
07.2015 - 02.2016

High School Diploma -

Valley Vista High School

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Katie Wilson