Summary
Overview
Work History
Education
Skills
Timeline
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Katie Wolfe

Overland Park,KS

Summary

Diligent Financial Resolution Specialist successful at operating in demanding, high volume environments, identifying trends, and improving operations processes.

Overview

5
5
years of professional experience

Work History

Financial Resolution Specialist

RTS Financial
Overland Park, KS
05.2021 - Current
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled outbound and inbound calls, emailed inquiries, and reviewed debtor website portals daily with goal of collecting owed debt.
  • Researched lost/missing payments to ensure timely invoice resolution.
  • Identified trends in large data sets on customer accounts in order to improve team processes.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delegated daily tasks and addressed employee questions.

Assistant Manager

St. Joseph Pizza Shoppe
St. Joseph, MO
05.2017 - 04.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper procedures as well as safety regulations and productivity strategies.

Education

Bachelor of Science - Business Administration

Missouri Western State University
Saint Joseph, MO
05.2021

Skills

  • Attention to Detail
  • Efficient and Detail-Oriented
  • Active Listening
  • Organization and Time Management
  • Teamwork and Collaboration
  • Written Communication
  • Critical Thinking
  • Credit and Collections

Timeline

Financial Resolution Specialist

RTS Financial
05.2021 - Current

Assistant Manager

St. Joseph Pizza Shoppe
05.2017 - 04.2021

Bachelor of Science - Business Administration

Missouri Western State University