Laura French

• Meet one-on-one with debtors to discuss account performance, address payment concerns, and build improvement plans.

• Maintained regular communication with debtors to track progress and support accountability, ensuring healthy account status.

• Review debtor payment trends and aging patterns to spot issues that could affect account standing or credit ratings.

• Review high-profile debtor portfolios and assess account performance and overall standing to identify risk and guide resolution steps.

• Collaborated with credit and senior leadership teams to assess account risk, provide downgrade recommendations, and outline actionable next steps.

• Provide account analysis and strategic input to support credit decisions and maintain strong debtor relationships.

• Acted as primary contact for account reviews and escalations to address debtor concerns. for debtor account reviews, escalations, and account standing discussions.

• Utilized data-driven analysis and relationship management to enhance payment performance and mitigate risk of account deterioration.

• Managed high-volume account portfolios, including several of the company's largest super debtors with up to $315m in open balances.

• Facilitated financial resolution by managing statements, communicating with debtors, improving processes, and handling escalations.

Managed statements for accounts to ensure accurate record-keeping and import activities for debtors with $195m in open balances.

• Resolved complex account issues by working with debtors, account representatives, leadership, and cross-functional teams.

• Analyzed unapplied payments to identify process improvements, enhancing resolution speed and operational efficiency.

• Imported and documented notes on approximately 180000 invoices totaling $374m since start of 2026.

Provided subject matter expertise for the statements program—offering guidance, training, and support for team members on special projects.

• Demonstrated attention to detail, clear communication, and ability to prioritize effectively in a fast-paced environment.

• Earned recognition for adaptability, problem-solving, and strong results during periods of major organizational and process change.

Served as primary contact for debtors, cultivating relationships and facilitating timely resolution of account concerns.

• Prepared and sent weekly statements to qualifying debtors, while maintaining accurate and timely account communication.

Designed and launched a debtor statements program, establishing workflows that enhanced debtor communication effectiveness.

• Generated and analyzed reports to monitor statement activity, track account performance, and pinpoint resolution opportunities.

• Worked with cross-functional teams to find process gaps, improve workflows, and develop new operational procedures.

• Facilitated cross-training sessions to enhance team flexibility and support. financial resolution specialist functions, providing flexible support across daily operations.

• Supported job shadowing and knowledge-sharing activities for employees across multiple departments to strengthen training and professional development.

• Added subject matter expertise to special projects and process improvement efforts focused on efficiency and customer experience.

• Assisted customers by phone and in person with glass needs, ensuring satisfaction and timely service.
• Coordinated front desk operations, greeting visitors and addressing inquiries to enhance customer experience.
• Set appointments with customers for glass measurement.
• Maintained accurate tracking records and delivery tickets for glass orders, supporting efficient order management.
• Communicated directly with multiple glass vendors.
• Assisted owner and vice president with projects.

• Developed and reviewed reports to resolve orders, enhancing efficiency and quality.
• Supported customer service team by addressing inquiries and resolving issues daily.
• Assisted sales representatives by facilitating online signup processes for new clients.
• Executed daily data entry to maintain accurate records and support team initiatives.
• Processed UPS traces and claims.
• Composed and sent 100-200 emails daily.
• Executed various responsibilities across all departmental positions to ensure operational continuity.
• Supported vice president of department on projects.

• Completed daily data entry tasks.
• Logged and tracked incoming jewelry shipments from vendors to maintain accurate inventory.
• Coordinated with supervisors on daily project tasks to ensure timely completion.
• Provided support to various departments by executing tasks that contributed to overall operational efficiency.
• Reordered office supplies for warehouse.