Katie Wolfe
Rossville,GA
Summary
Background in providing patient care within the clinical environment, looking to transition into anew field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make a meaningful impact in a new professional setting.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Live Oak Caregivers
07.2024 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Ticket Seller
Old Savannah Tours
01.2023 - 06.2024
- Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Prepared detailed reports analyzing daily sales trends to inform management decision-making regarding pricing strategies or promotional efforts.
- Supported venue security efforts by verifying identification when necessary for age-restricted events.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
Insurance Agent
Primerica
01.2018 - 01.2022
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Human Resources Administrator
US XPRESS ENTERPRISES, INC
01.2012 - 01.2017
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
Education
Associate of Science - Social Work
Bryant And Stratton College
Getzville, NY05-2025
High School Diploma -
Redbank High School
Chattanooga, TN05-2010
Skills
- CPR certification
- Patient observation
- Vital signs monitoring
- Emotional support
- Group therapy facilitation
- Specimen collection
- Psychiatric medication
- Substance abuse awareness
- Emotional regulation techniques
- Behavior observation
- Problem-solving
- Compassionate care
- Crisis intervention
Timeline
Patient Care Technician
Live Oak Caregivers
07.2024 - Current
Ticket Seller
Old Savannah Tours
01.2023 - 06.2024
Insurance Agent
Primerica
01.2018 - 01.2022
Human Resources Administrator
US XPRESS ENTERPRISES, INC
01.2012 - 01.2017
Associate of Science - Social Work
Bryant And Stratton College
High School Diploma -
Redbank High School
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