Katie Yaksic
Broadview Heights,OH
Summary
Service-oriented professional with strong communication and conflict resolution skills. Delivered high-quality guest experiences while collaborating effectively in team settings to plan events and coordinate volunteer initiatives. Developed interpersonal relationships through outreach and presentations, ensuring timely project management and successful fundraising efforts.
Overview
4
4
years of professional experience
Work History
Sever
Beaver House
Lorain, OH
05.2026 - Current
- Delivered high-quality service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours to optimize workflow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly to maintain a positive dining experience.
Intern
Geis Companies
Cleveland, OH
05.2026 - 08.2026
- Conducted research on industry trends to inform strategic decision-making processes.
- Assisted in developing operational workflows to enhance efficiency across departments.
- Collaborated with cross-functional teams to streamline communication and improve project delivery.
- Supported project management by coordinating schedules and resources for multiple teams.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Hostess
Wild Eagle Steak & Saloon Broadview
Broadview Heights, OH
11.2023 - Current
- Developed customer service skills to create positive guest experiences.
- Ensured resources met demands for seamless service flow.
- Managed reservations to streamline operational flow.
- Maintained focus on various responsibilities to meet deadlines.
Greeter & Cafe Clerk
Michael Angelo's Winery
Richfield, OH
09.2022 - 08.2024
- Monitored cash flow to ensure accurate financial transactions.
- Promoted special promotions to customers, increasing engagement and sales.
- Strengthened customer relations through effective communication and support.
- Managed complex customer requests by understanding their needs and providing tailored solutions.
- Minimized service interruptions by proactively addressing potential issues.
- Trained new staff on operational protocols.
Education
High School -
North Royalton High School
North Royalton, OH01.2024
Sales and Marketing Education
Bowling Green State University
Bowling Green, OH04.2027
Skills
- Customer service excellence
- Exceptional customer service
- Coordinating team efforts
- De-escalation techniques
- Clear guest interactions
- Reservation management
- Team leadership and delegation
- Handling customer inquiries
- Onboarding new team members
- High-level communication
- Customer satisfaction
Affiliations
Delta Gamma, Director of Alumni Relations
- Lead alumni engagement efforts through event planning, chapter communications, newsletters, and relationship building with Beta Mu alumnae.
Ziggython, Vice President of Communications
- Manage organizational communications, social media strategy, promotional content, and event messaging to increase awareness and engagement.
Thompson Working Family Scholar
- Selected as a Thompson Working Family Scholar based on academic achievement, leadership, and commitment to personal and professional development.
Timeline
Sever
Beaver House
05.2026 - Current
Intern
Geis Companies
05.2026 - 08.2026
Hostess
Wild Eagle Steak & Saloon Broadview
11.2023 - Current
Greeter & Cafe Clerk
Michael Angelo's Winery
09.2022 - 08.2024
High School -
North Royalton High School
Sales and Marketing Education
Bowling Green State University