Haylee Thibeau
Tbones
Concord,NH
12
years of professional experience
Experienced restaurant server with a strong record of accurate orders, calm problem-solving, and reliable guest service. Known for creating positive dining experiences, supporting smooth team operations, and handling fast-paced service with professionalism.
Work History
Sever
5 Years 4 Months- Delivered attentive table service while maintaining strong menu knowledge and accurate order execution.
- Managed POS orders, processed payments, and balanced guest checks with precision.
- Coordinated with kitchen and support staff to ensure timely food delivery and smooth service flow.
- Resolved guest concerns professionally, preserving service quality and customer satisfaction.
Server Trainer/Restaurant Server
6 Years 8 Months- Trained new servers on menu knowledge, service standards, and guest interaction protocols.
- Modeled attentive table service to reinforce consistent hospitality expectations.
- Coached team members on upselling specials, beverages, and desserts.
- Coordinated with management to support onboarding and shift readiness.
- Monitored service flow to identify gaps and improve table turnover.
- Guided staff on POS order accuracy, timing, and ticket communication.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries regarding orders, returns, exchanges, and product availability with accurate, timely communication.
- Managed high-volume phone and email support while maintaining professional service standards and call documentation.
- Processed order changes, refunds, and return requests using order management systems and CRM tools.
- Collaborated with store and fulfillment teams to resolve shipping issues and improve customer satisfaction.
- Escalated complex service concerns with clear notes, ensuring smooth follow-up and resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED
Skills
Hospitality service expertise
Customer service excellence
Cash management
Guest relations
Order accuracy
Client relations
Sales expertise
Cash handling
Order management
Task prioritization
Collaborative teamwork
Task management
Cool under pressure
Reliable and responsible
Work ethic
Customer service
Timeline
Sever
Tbones
10.2020 - 02.2026Read More
Customer Service Representative
J.Jill
04.2016 - 07.2018Read More
Server Trainer/Restaurant Server
Olive Garden Restaurant
02.2014 - 10.2020Read More
Concord High School
GED
Read More