Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Darnell

Mulkeytown,IL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Friendly Job Title with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.

Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Ambitious server with Number years of experience boosting Type sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, Type and Type aspects of items. Logical salesperson focused on upselling Number% of customers resulting in additional earnings for restaurant and tips.

Service-oriented Job Title with Number years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Upbeat Job Title with outstanding coordination and memorization skills. Number-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Efficient Cocktail Waitress bringing Number years of exceptional performance in serving roles. Eager to fulfill a Job Title opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.

Versatile Job Title with Number years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of Number% due to friendliness, speedy service.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

14
14
years of professional experience

Work History

Sever

Applebee’s
Marion , IL
07.2017 - 06.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Served Type, Type and Type beverages and offered refills.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Processed orders and sent to kitchen employees for preparation.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sever

Dennys
Carbondale , IL
08.2011 - 07.2017

Front Desk Manager

Fox Cleaner
Marion , IL
05.2014 - 06.2017
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Performed concierge services for guests.
  • Provided services efficiently and with high level of accuracy.
  • Conducted financial audits on scheduled basis.
  • Increased customer service ratings through personable service.
  • Designed employee work schedules to address complete operational needs.
  • Attended staff meetings and brought issues to attention of upper management.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Trained front office staff in fire, life and other emergency procedures.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Managed front desk maintenance of client records and lab data.
  • Maintained transaction security by verifying payment cards against identification.
  • Anticipated guests' needs and responded to requests within reasonable amount of time.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Collected room deposits, fees and payments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

Joliet Central High School
Joliet
06.1996

Skills

  • Specials Promotion and Upselling
  • Able to Lift 30 Pounds
  • Team Player
  • High-Volume Dining
  • Customer Service and Rapport
  • Special Requests and Substitutions
  • Age Verification
  • Conflict and Complaint Resolution
  • Bathroom Servicing
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation
  • Dining Room Cleaning and Upkeep
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Warm and Friendly
  • Wine Pairings
  • Table Bussing
  • Guest Relations Management
  • Special Dietary Requirements
  • Daily Specials Memorization
  • Course Suggestions
  • Table Setting Arrangements
  • Taking Reservations
  • Bill Computation
  • Patron Rapport
  • Sales Expertise
  • Server Improvements
  • Waiting Tables
  • Dining Area Maintenance
  • Check Payment Processing
  • Buffet Setup and Takedown
  • Contamination Prevention
  • Patron Experiences
  • Beverage Preparation
  • Hors D' Oeuvres Service
  • Stocking and Replenishing
  • Dining Room Monitoring
  • Guest Satisfaction
  • Anticipating Guest Needs
  • Hospitality Service Expertise
  • Price Memorization
  • Cocktail Knowledge
  • Guest Seating Arrangements
  • Glassware Polishing
  • Guest Inquiries
  • Identification Requirements
  • Greeting and Seating Guests
  • Suggestive Selling
  • Dish Preparation
  • Guest Accommodations
  • Billing and Payment Processing
  • Natural Leadership
  • Cash Register Operations
  • Process Monitoring
  • Assigning Tables
  • Reservation Software
  • Phone Inquiries
  • Communications Protocols
  • Wine and Liquor Service
  • Error Identification
  • Condiment Refilling
  • Station Preparation
  • Servsafe Certified
  • Guest Flow
  • To-Go Order Preparation
  • Managing Extras
  • Tableside Service
  • Energetic and Outgoing
  • Courteous Phone Demeanor
  • Table Monitoring and Turnover
  • PCI (Payment Card Industry)
  • Table Preparation
  • Ingredient Preparation
  • Bussing Experience
  • Drink Consistency
  • Brand Loyalty
  • Adaptable and Flexible
  • Forecast Preparation
  • Kitchen Sanitization
  • Server Deployment
  • Customized Menus
  • Patron Engagement
  • Room Preparation
  • Valid Food Handlers Certification
  • Operational Efficiency and Safety
  • Corrective Actions
  • Server Consolidation
  • Dietary Restrictions
  • Dessert Preparation
  • Food Preparation and Safety
  • Chemical Storage
  • Portion Sizes

Timeline

Sever

Applebee’s
07.2017 - 06.2022

Front Desk Manager

Fox Cleaner
05.2014 - 06.2017

Sever

Dennys
08.2011 - 07.2017

Joliet Central High School
Charlie Darnell