Waylon Scragg
Lake Worth,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Sever
Riggins Crab House
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Associate
Walgreens
03.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering supportive work environments.
Bartender/Server
Callaros Steakhouse
03.2016 - 12.2019
- Assist with the development and design of a beverage menu
- Worked in a fast paced dining establishment
- Worked lunch, dinner and closing shift
- Greeted guests
- Prepared glassware
- Prepared restaurant and bar
- 4 years of experience with preparing alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High school diploma - Film
Santaluces Community High School
Lake Worth, FL12.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Sales expertise
- Food safety understanding
Timeline
Sever
Riggins Crab House
02.2024 - Current
Customer Service Associate
Walgreens
03.2023 - 05.2024
Bartender/Server
Callaros Steakhouse
03.2016 - 12.2019
High school diploma - Film
Santaluces Community High School
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