Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Taylor

Timpson,TX

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at IHOP. Proven ability to multitask and prioritize effectively in high-pressure environments, ensuring guest satisfaction. Strong work ethic complemented by safe food handling expertise, consistently delivering quality experiences while collaborating with team members to enhance workflow.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

6
6
years of professional experience

Work History

Sever

IHOP
02.2024 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

SEVER/Dishwasher

Cedar Hills Center for Nursing and Rehabilitation
08.2022 - 10.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Customer Service Cashier

Conns Home Plus Warehouse
02.2020 - 06.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Hostess

Applebee's Grill + Bar
08.2018 - 02.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

High School Diploma -

West Forsyth Highschool
Winston-Salem, NC
06-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • Food running
  • Service prioritization
  • Team collaboration
  • Allergy awareness
  • Task prioritization
  • Works Well Under Pressure
  • Multitasking and organization
  • Attention to detail
  • Troubleshooting
  • Quality control
  • Repair services
  • Work Planning and Prioritization

Languages

English
Full Professional

Timeline

Sever

IHOP
02.2024 - 03.2024

SEVER/Dishwasher

Cedar Hills Center for Nursing and Rehabilitation
08.2022 - 10.2023

Customer Service Cashier

Conns Home Plus Warehouse
02.2020 - 06.2020

Hostess

Applebee's Grill + Bar
08.2018 - 02.2019

High School Diploma -

West Forsyth Highschool
Jennifer Taylor