Katie A. Bleil
Mableton,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Vice President – Business Process Management
EMC Insurance Companies
03.2018 - Current
- Developed and implemented strategic business planning for Business Process Management directing how the department would operate
- Accountable for the output of the Low Code/Automation team and the Workflow Documentation/Improvement team, helping the team to provide the most value to the company with automations
- Worked with stakeholders, senior & executive leadership to explain and gain approval on project statuses, backlogs, and to understand issues; including creating a company blog to communicate results company wide
- Responsible for the development and engagement of 7-10 team members creating a high functioning team with high engagement survey scores
- Mentored five EMC team members throughout the company to improve their self-awareness, business acumen, and engagement
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions that were created by the team member and myself
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture leading to a psychologically safe environment
- Increased efficiency by streamlining processes and implementing new software tools for the team and the company
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms increasing each area's knowledge of operations in cross functional departments.
- Created budget for department which including hiring costs, software acquisition, consulting services, travel expenses, employee engagement activities, and other ancillary costs
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Senior Business Process Consultant
EMC Insurance Companies
02.2017 - 03.2018
- Composed, tested, and implemented business rules for a new business platform with the goal of streamlining new business underwriting and to decrease expenses and the loss ratio
- Collaborated with IT to design the new business platform and display rules output to create an efficient workflow and customer experience for the end customer
- Communicated project status to stakeholders and senior leadership to gain buy-in with the direction of the project
- Managed & trained two Business Rules team members to review published underwriting guidelines and filings and to create underwriting rules to correspond to the information.
Business Process Consultant
EMC Insurance Companies
08.2015 - 02.2017
- Co-led the company's initiative to become paperless and to create an underwriting workflow system saving the company money by eliminating office space needed for file storage, increase turn around time in the underwriting department, and other underwriting related costs
- Traveled to 17 EMC branches to implement & train management, underwriting, rating, policy support, and administrative employees on the new Underwriting Workbench to perform change management activities and gain engagement using the new system
- Collaborated with IT to build and improve software post-implementation by using the feedback received throughout the company and improving the customer experience for internal team members.
- Streamlined business processes by identifying inefficiencies and implementing best-practice solutions resulting in using less IT resources and increasing turn around time in the branches.
- Implemented process improvements, and led standardization of efforts throughout the company resulting in significant time and cost savings.
Business Process Specialist
EMC Insurance Companies
02.2013 - 08.2015
- Co-led initiative to eliminate paper underwriting files from the company
- Successfully implemented a paperless initiative across the organization
- Created training materials for employees on the paperless process
- Trained all employees on the new paperless workflow
Staff Underwriting Specialist
Nationwide Insurance
12.2008 - 02.2013
- Accountable for the development, coordination, and distribution of weekly/monthly/quarterly reports and ad-hoc project requests using Interactive Reporting Studios to help upper and lower levels of the leadership team to make informed decisions
- Deciphered data and delivered results in a customer-focused format, along with report summaries
- Worked across multiple departments to deliver required results for projects.
Senior Lines Territory Underwriter Personal & Commercial
Nationwide Insurance
11.2000 - 12.2008
- Analyzed new business & renewal risk selection for $5-10 million book of business, evaluated financial statements, and advised on coverage needs
- Oversaw extraction agreements in seven states to increase company's revenue and policies in force
- Traveled to assigned territories in 3 states to strengthen working relationships and increase business
- Provided training on underwriting techniques and disciplines and mentored new underwriters
Education
Bachelor of Science - Marketing
Iowa State University
Ames, IA05.1997
Skills
- BPMN 20
- Microsoft CoPilot
- Automation/Low Code
- Decision Making & Judgment
- Process management oversight
- Staff Management
- Performance Improvement
- Team Leadership
- Process Improvements
- Strategic Planning
- Effective relationship building
- Corporate presentations
Certification
- CPCU (Certified Property and Casualty Underwriter)
- Business Process Management Specialist Certificate: BPM 101, Process Management & Metrics, Process Modeling Analysis & Design, Establishing Business Process Governance & CoE
- Business Process Management Professional Certificate: Customer Experience Modeling Analysis & Design, Organizational Change Management, Process Modeling with BPMN 2.0
- Drake University/EMC Executive Leadership Program 2022
Volunteer Experience
Food Bank of Atlanta (2022-Present)
Junior League of Atlanta (2023-Present)
- Provisional Advisor (2024)
- Community Sampler Volunteer (2023 – Present)
References
References available upon request
Timeline
Assistant Vice President – Business Process Management
EMC Insurance Companies
03.2018 - Current
Senior Business Process Consultant
EMC Insurance Companies
02.2017 - 03.2018
Business Process Consultant
EMC Insurance Companies
08.2015 - 02.2017
Business Process Specialist
EMC Insurance Companies
02.2013 - 08.2015
Staff Underwriting Specialist
Nationwide Insurance
12.2008 - 02.2013
Senior Lines Territory Underwriter Personal & Commercial
Nationwide Insurance
11.2000 - 12.2008
Bachelor of Science - Marketing
Iowa State University
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