Katie Hazard Poole
Stockton,California
Summary
Dynamic and results-oriented leader with over ten years of professional experience in public services, focused on bringing diversity, equity, and inclusion to all programs. Proven track record in fostering diverse and inclusive work environments, driving strategic DEIB initiatives, and enhancing organizational performance through comprehensive policy development and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Business Analyst II
San Joaquin County
Stockton, CA
07.2023 - Current
- Managed human resources, accounts payable, and budgeting for a department of 120 employees across diverse backgrounds and disciplines, including housekeepers, part-time staff, retirees, contractors, doctors, nurses, mental health professionals, and administrators
- Implemented a new electronic health record and managed medical health records
- Began building a new work culture, promoting inclusion and diversity within the department
- Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs
- Collaborated with stakeholder groups across the organization to verify business and technology alignment
- Translated business needs into technical requirements for IT development
- Led interviews with key business users to collect information on business processes and user requirements
- DEI Responsibilities: Led initiatives to create an inclusive work culture, promoted diverse hiring practices, implemented training programs on unconscious bias and cultural competence, and ensured equitable access to resources and opportunities for all employees.
Employment and Economic Development Analyst I-III
San Joaquin County
Stockton, CA
03.2020 - 07.2023
- Administered a pandemic business grant program, distributing over $20 million to over 1,500 local small businesses
- Developed and implemented a comprehensive marketing campaign targeting chambers, cities, and community-based organizations, resulting in a 30% increase in awareness of partner programs
- Implemented new loan application procedures, resulting in a 30% increase in efficiency and reducing processing time from over 300 days to just 90 days
- Conducted comprehensive analysis of economic development trends, identifying key areas for improvement
- Processed and approved 10 loans within the first year, revitalizing the loan program after a 2-year period of inactivity
- DEI Responsibilities: Engaged with diverse communities to ensure equitable distribution of funds and resources, facilitated inclusive practices within economic development programs, and promoted equitable opportunities for all stakeholders.
Office Supervisor
San Joaquin County
Stockton, CA
11.2015 - 03.2020
- Built a Population Health Management team from 4 to 24 associates, resulting in a new bottom line of $90 million over 5 years
- Developed an Empanelment Tool aligning patients with primary care providers, increasing retention and lowering recidivism in the emergency room
- Increased transparency between internal and external departments regarding patient contact and health assessment capture
- Established relationships between key stakeholders and line-level employees to ensure clear communication and expectations
- DEI Responsibilities: Led initiatives to increase diversity within the Population Health Management team, promoted inclusive health practices, and developed training programs to foster cultural competence among staff.
Eligibility Worker I-II
San Joaquin County
Stockton, CA
02.2014 - 11.2015
- Managed a caseload of 460 families, increasing productivity by 50% and reducing error rates to below 3% within the first year
- Maintained impeccable records of assigned cases, using data to determine eligibility and prepare reports
- Trained incoming eligibility workers
- DEI Responsibilities: Ensured equitable access to Medi-Cal, Cal-Fresh, and Cal-Works benefits for diverse populations, advocated for fair treatment of all clients, and contributed to policy development aimed at reducing disparities in service delivery.
Education
Master of Business Administration (M.B.A.) Business -
Grand Canyon University
03.2022
Master of Science (M.S.) Leadership -
Grand Canyon University
03.2022
Bachelor of Science (B.S.) Psychology -
Grand Canyon University
05.2019
Skills
- Strategic Planning & Implementation
- Diversity, Equity, Inclusion, and Belonging
- Training & Development
- EEO Compliance
- Policy Development & Compliance
- Data Analysis & Reporting
- Community Engagement
- Leadership & Advocacy
- Project Management
- Staff Management
- Consulting
- Process Optimization
- Requirements Gathering
- Retention Strategy Development
Accomplishments
- Leadership Stockton Alumni
References
References available upon request.
Timeline
Business Analyst II
San Joaquin County
07.2023 - Current
Employment and Economic Development Analyst I-III
San Joaquin County
03.2020 - 07.2023
Office Supervisor
San Joaquin County
11.2015 - 03.2020
Eligibility Worker I-II
San Joaquin County
02.2014 - 11.2015
Master of Business Administration (M.B.A.) Business -
Grand Canyon University
Master of Science (M.S.) Leadership -
Grand Canyon University
Bachelor of Science (B.S.) Psychology -
Grand Canyon University
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