KATIE L. BAILEY
Carson City,NV
Summary
Organized and efficient leader supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Adept at workflow optimization in order to increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
22
22
years of professional experience
Work History
Director, Servicer Management
Caribou Financial, Inc.
08.2022 - 09.2023
- Oversaw vendor servicing operations for future product initiatives.
- Worked closely with executive leadership to guide operational strategy.
- Evaluated titling operations and created recommendations on in-house processing.
- Drafted workflow and policies for internal underwriting process.
- Managed governance role for organizational policies and procedures.
Manager
Harley-Davidson Financial Services, Inc.
11.2014 - 08.2022
- Managed collectors focused on reducing 30+ delinquency, preventing losses, and optimizing vendor performance.
- Lead the department through vendor on-boarding, contract negotiations, training, and terminations.
- Created brand-protection approach for customers facing natural disasters.
- Champion system and strategy changes.
- Effectively manage both vendor-facing and departmental objectives to budget.
Manager I, Servicing Support
Hyundai Capital America
01.2012 - 09.2014
- Created internal process for HCA Auto-Pay initiative.
- Successfully relocated Total Loss and Ancillary Products teams to the Plano office and implemented process improvements.
- Managed collections team.
Commercial Loan Workout Coordinator
Harley-Davidson Financial Services, Inc.
06.2010 - 08.2011
- Managed workouts of commercial loans.
- Coordinated liquidations and managed in-field vendors onsite for dealer closures.
Operations Manager
Harley-Davidson Financial Services, Inc.
07.2001 - 07.2009
- Established and managed a team of exempt analysts and administrative staff across all operational areas in multiple locations.
- Implemented phone Quality Assurance team and processes for all operational departments.
- Renegotiated vendor contracts, reducing expenditures by over $300,000 annually.
- Quality Advisory Council Member, 2007.
- Prior positions include Retail Operations Technical Support and Underwriting Associate.
Education
Executive Master of Business Administration -
University of Nevada
2019
Master of Public Administration -
University of Texas
2009
Skills
- Credit and Collections
- Process Optimization
- Goals and Performance
- Operational Efficiency
- Customer Service Management
- Regulatory Guidelines
- Operational Standards
- Process Improvement
Timeline
Director, Servicer Management
Caribou Financial, Inc.
08.2022 - 09.2023
Manager
Harley-Davidson Financial Services, Inc.
11.2014 - 08.2022
Manager I, Servicing Support
Hyundai Capital America
01.2012 - 09.2014
Commercial Loan Workout Coordinator
Harley-Davidson Financial Services, Inc.
06.2010 - 08.2011
Operations Manager
Harley-Davidson Financial Services, Inc.
07.2001 - 07.2009
Executive Master of Business Administration -
University of Nevada
Master of Public Administration -
University of Texas
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