Katielee Maldonado
Yonkers,NY
Summary
Highly motivated and results-driven candidate with a strong desire for a Human Resources role. Utilizes transferable skills to develop, support, and enhance the employee experience within organizations. Dedicated to fostering positive, collaborative, and efficient teams that drive growth across all aspects of the business.
Overview
5
5
years of professional experience
Work History
Property Expeditor
CDEM CORP
05.2023 - 08.2023
- Communicated with clients via email and phone regarding permit applications, insurance renewals, and license applications
- Gained insights into department of building inspections through site visits
- Assisted with data entry and organized client files
- Utilized Google Sheets and Google Calendar for file management and scheduling court hearings for clients.
Manager/Barista
Le Macaron
08.2018 - 05.2023
- Provided personalized product recommendations based on customer preferences
- Maintained cleanliness and organization of work area, ensuring pleasant atmosphere for customers.
- Handled cash transactions and operated POS register with accuracy.
- Promoted to manager December 2019
- Managed team of capable and committed employees, overseeing their training and performance evaluations
- Implemented inventory management system, reducing stock outs by 15% and improving customer satisfaction
- Handled cash transactions, payroll, and maintained accurate financial records
- Created and managed employee work schedules on weekly basis
- Provided exceptional customer service while performing barista duties
- Developed and managed social media marketing campaigns, increasing customer engagement by 20%.
Front Desk Receptionist
The Lash Lounge
04.2021 - 10.2021
- Provided over-the-phone consultations about services, including Lash Extensions, Tints, and Lash Perm
- Welcomed visitors, answered inquiries, and provided assistance to clients in person and virtually.
- Maintained a clean and organized reception area, ensuring positive first impression for clients
- Scheduled appointments with stylists and effectively managed appointment calendar
- Boosted client loyalty by promoting and selling memberships for lash extensions services
- Followed up with clients and leads to ensure satisfaction and address any concerns
- Designed and implemented a lead generation program that successfully converted prospects into customers, resulting in increased sales and revenue
Education
Associate of Science - Business Administration
College of Westchester - White
08.2021
Bachelor of Science - Business Administration, York Business Administration
State University of New York (SUNY) Oswego
Oswego, NY12.2023
Skills
- Excel
- Scheduling
- Administrative Work
- Team Leadership
- Schedule Management
- Cash Handling
- POS Operations
- Time Management
Timeline
Property Expeditor
CDEM CORP
05.2023 - 08.2023
Front Desk Receptionist
The Lash Lounge
04.2021 - 10.2021
Manager/Barista
Le Macaron
08.2018 - 05.2023
Associate of Science - Business Administration
College of Westchester - White
Bachelor of Science - Business Administration, York Business Administration
State University of New York (SUNY) Oswego
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