RONALD JOHNSON
Tulsa,United States
Summary
Executed operations and customer service strategies within manufacturing and utility sectors, leveraging 8+ years of experience. Known for strong communication skills, attention to detail, and dependable execution in high-volume, deadline-driven settings.
Overview
9
9
years of professional experience
Work History
Lead Dealer Representative and Shop Expeditor
FC Ziegler Co.
Tulsa, OK
07.2023 - 12.2025
- Facilitated communication and collaboration between manufacturing operations, corporate leadership, dealers, and industry customers.
- Streamlined order expediting, production scheduling, and shipping timelines for metalware manufacturing.
- Managed order entry and tracking through detailed spreadsheets, ensuring accurate documentation of due dates, item types, and production stages.
- Developed and managed bills of materials (BOMs) and shop floor travelers to enhance manufacturing precision.
- Compiled comprehensive weekly, monthly, and annual reports detailing inventory stock levels, billing totals, and new order metrics.
- Facilitated regular communication with dealers to provide updates on products, catalogs, promotions, and order statuses.
- Advocated for company interests at NCGA conference in Chicago, collaborating with executive leadership to engage dealers.
- Oversaw high-volume email correspondence regarding new orders, recurring accounts, and issue resolution.
- Collaborated with shop foreman, casting coordinator, shipping, and quality control teams to address production challenges and finalize daily operations.
Customer Operations Specialist
American Electric Power
Tulsa, OK
01.2019 - 05.2023
- Oversaw daily management of numerous customer calls to address account inquiries and ensure adherence to company policies.
- Executed data gathering and performed comprehensive analyses of AEP's business operations.
- Facilitated effective communication through active listening, patience, and kindness towards customers and coworkers.
Marketing Director
Impressions Painting Company
06.2017 - 12.2018
- Hired and trained multiple marketing and sales teams that performed operations such as advertising, branding and public relations.
- Lead teams to engage with customers on-site.
- Managed the marketing budget on top of maintaining satisfactory customer relationships internally and externally.
Education
Management Information Systems, Finance
Oklahoma State University
Stillwater, OK05.2028
Skills
- Managed customer accounts to ensure optimal service delivery and satisfaction
- Demonstrated strong written and verbal communication skills to enhance workplace performance
- Utilized data entry programs, including Excel, to streamline data management processes
- Achieved top 10 ranking in AEP's call center based on performance metrics
- Executed precise and swift data transcription processes
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw customer relationship management initiatives to enhance client satisfaction
- Executed data analysis and entry processes to ensure accuracy and integrity of information
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing Excel for data organization and analysis Contributed to effective communication through the use of Outlook for scheduling and correspondence
- Utilized Excel to analyze and visualize complex data sets
- Executed comprehensive word processing tasks to enhance document quality
- Directed project management initiatives to ensure timely delivery and adherence to quality standards
- Assisted in troubleshooting technical issues to support team productivity Provided basic computer training to new employees to enhance their skills Supported software installations and updates to maintain system efficiency
- Demonstrated comprehensive software knowledge across various platforms
- Supported projects by maintaining high levels of accuracy and attention to detail Assisted team members in identifying errors and improving processes Contributed to quality assurance efforts to enhance overall project outcomes
- Executed accurate typing and transcription tasks to ensure clear documentation
- Processed invoices and supported payroll operations to ensure timely and accurate payments Assisted in maintaining financial records and resolving discrepancies Collaborated with team members to streamline invoicing procedures
- Enhanced administrative processes through strategic planning and execution
- Assisted in optimizing website content for search engines Supported keyword research to enhance visibility Contributed to the development of SEO strategies to improve online presence
- Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays
- Facilitated effective communication through phone interactions Supported team members in maintaining professional phone etiquette Assisted in resolving customer inquiries via phone promptly
- Exhibited a consistently positive attitude to foster a collaborative work environment
- Assisted teams in organizing tasks and managing schedules effectively Supported project timelines by prioritizing activities and coordinating resources Helped maintain order in workflows to enhance productivity
- Ensured strict adherence to confidentiality protocols and standards
- Facilitated collaborative efforts among team members to achieve project goals
- Directed team initiatives to foster collaboration and drive project success
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Excel
Timeline
Lead Dealer Representative and Shop Expeditor
FC Ziegler Co.
07.2023 - 12.2025
Customer Operations Specialist
American Electric Power
01.2019 - 05.2023
Marketing Director
Impressions Painting Company
06.2017 - 12.2018
Management Information Systems, Finance
Oklahoma State University