KATIE Lynn BETKER
Lakeview,New York
Summary
Energetic and adaptable Executive Secretary with a proven track record at Kaleida Health, accomplished in scheduling, event coordination, and providing comprehensive support to IT leadership. Excelled in enhancing operational efficiency and team collaboration. Skilled in Microsoft Office Suite and ESRI Business Analyst, demonstrating exceptional organization and confidentiality.
Overview
25
25
years of professional experience
Work History
Executive Secretary IT Coordinator
Kaleida Health
Buffalo, New York
03.2022 - Current
- Supervise multiple executive leadership calendars, as well as scheduling high-priority meetings.
- Answer and direct phone calls, emails, and other communications professionally.
- Coordinate complex meeting logistics, including room scheduling, agenda preparation, and maintaining/recording meeting minutes.
- Provide administrative support to all of the IT leadership, and act as the primary contact for internal and external IT inquiries related to operations.
- Order and maintain departmental supplies.
- Organize departmental celebrations and organize quarterly Town Hall gatherings.
- Assist and oversee the onboarding of new employees, as well as ensuring their appropriate access.
- Gather and submit travel expense reports for leadership, as needed. Assist team members with submitting their expenses through new expense keeping application.
Executive Coordinator
Benderson Development Company, LLC
Buffalo, New York
01.2005 - 01.2020
- Provided executive administrative support for multiple leasing agents, including the Executive Directors of the company.
- Organized and coordinated logistics for large retail convention shows held annually in New York City and Las Vegas.
- Daily, I prepared leasing representatives with the appropriate meeting materials needed for their appointments.
- Collaborate and strategize with the marketing design team to update all marketing materials used in-house and for website use.
- Managed a multiple-line phone system, linking callers to the right personnel.
- Consulted with other departments to resolve matters on behalf of the leasing executives.
- Prepared marketing booklets, which include specially designed marketing materials for national retailers.
- Prepared leasing and temporary deal sheets for the legal department for lease drafts.
- Coordinate deal-making meetings with the leasing agents, which include organizing electronic files, navigating through file folders, and conducting 'Go To' meetings with the Executive Directors.
Detail Technician
Delta Sonic Carwash Systems, LLC
Buffalo, New York
01.2000 - 01.2005
- Provided efficient customer service within a busy work environment.
- Recommended products and services tailored to meet customers' needs.
- Conducted thorough interior detailing and exterior cleaning of vehicles to amplify their appearance.
- Multi trained to work on the car wash and detail department of the company.
- Handled and resolved customer complaints with a positive attitude to ensure their satisfaction.
Education
Associates - Veterinary Science
Medaille College
Buffalo, New York05-2005
Regents Diploma -
Hamburg High School
Hamburg, New York01.1999
Skills
- Exceptional organization
- Adaptability
- Confidentiality
- Scheduling and calendar management
- Computer proficient
- Multiline phone proficiency
- Budget monitoring
- Expense tracking and reporting
- Strong attention to detail
- Event coordination
- Meeting support
- Microsoft Office Suite
- Auto CAD LT; basic knowledge
- ESRI Business Analyst
- Webex
References
- Brenda Sorg, Director of Leasing, Benderson Development, University Park, FL, 716-913-2543
- Eric Recoon, VP Development & Leasing, Benderson Development, Buffalo, NY, 716-998-9910
- Wendy Farmer, Manager Vendor Management, Kaleida Health, Buffalo, NY, 716-474-2009
Timeline
Executive Secretary IT Coordinator
Kaleida Health
03.2022 - Current
Executive Coordinator
Benderson Development Company, LLC
01.2005 - 01.2020
Detail Technician
Delta Sonic Carwash Systems, LLC
01.2000 - 01.2005
Associates - Veterinary Science
Medaille College
Regents Diploma -
Hamburg High School
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