Katie Rippe
Saint Peters,MO
Summary
Lindenwood University graduate with a B.A. in Corporate Communications: Advertising and Public Relations, currently serving as an Operations Analyst in the e-learning industry. Demonstrated organizational skills and dependability, adept at efficiently managing multiple priorities with a positive outlook. Proven willingness to assume additional responsibilities to contribute to team goals. Seeking a career that offers stability and growth opportunities, allowing me to leverage my skills and expertise to contribute effectively to a dynamic and forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Content Operations Analyst
BizLibrary
02.2019 - Current
- Organized, assembled and maintained content assets, files, and metadata.
- Optimized operational efficiency by analyzing and streamlining processes.
- Monitored and analyzed the utilization and analytics of training content to identify areas for improvement. Leveraged data-driven insights to enhance the effectiveness of training programs, resulting in optimized learning experiences and increased overall training performance.
- Developed and implemented a streamlined process enabling internal employees to submit client content requests efficiently. The initiative proved highly successful in enhancing communication and responsiveness, ultimately contributing to improved client satisfaction and project outcomes.
- Coordinated with outside vendors to obtain video files, materials, documents, and metadata
- Executed LMS imports/exports of new content and updated course metadata
- Worked with the Product Manager of the Content Library and others on an ongoing basis to maintain content quality
- Assisted with managing schedule and talent, video shoots, content localization, and other related duties, as applicable
- Provided quick and responsive turnaround for internal and external or client-reported content quality issues, needed fixes, and custom content projects
- Elevated team productivity through the implementation of strategic workflow enhancements and efficient time management techniques.
- Ensured sustained improvement by maintaining and refining comprehensive process documentation and organized files.
- Handled other projects and tasks as needed to support content team's and organization's mission and goals.
Assistant Manager
Talbots
01.2014 - 02.2019
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Directed and supervise employees engaged in sales, inventory, and cash register skills
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Counted money in cash drawers at the end of shifts to ensure that amounts are correct and that there is adequate change
- Issued receipts, refunds, credits, or change due to customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant at Eureka High School
Rockwood School District
01.2014 - 08.2014
- Oversaw the distribution and sales of yearbooks
- Updated and maintained a 28 and 32 work station computer lab
- Worked with data processing and transcribed material for electronic/digital copies
- Assisted Language Arts teachers with everyday tasks.
Education
Bachelor of Arts - Corporate Communications: Advertising And PR
Lindenwood University
Saint Charles, MO05.2018
High School Diploma -
Eureka High School
Eureka, MO2014
Skills
- Microsoft Office Suite
- Learning Management Systems
- AWS
- Canva
- Google Suite
- Photography and Video Skills
- Multitasking Abilities
- Verbal and Written Communication
- Dependable and Responsible
- Attention to Detail
- Flexible and Adaptable
- Teamwork and Collaboration
Volunteer Experience
- St. Louis Ad Club Event Photographer
- Girl Scouts of Eastern Missouri (2001-2014) - Bronze and Silver Award
- Team Activities for Special Kids Volunteer
Timeline
Content Operations Analyst
BizLibrary
02.2019 - Current
Assistant Manager
Talbots
01.2014 - 02.2019
Assistant at Eureka High School
Rockwood School District
01.2014 - 08.2014
Bachelor of Arts - Corporate Communications: Advertising And PR
Lindenwood University
High School Diploma -
Eureka High School