Katilyn Lance
Tooele,Utah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
CNA Student
Cottage Glen Assisted Living
2022.08 - 2022.10
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 12+ residents under long-term care
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
Cake Decorator
Lucky's Supermarket
2021.01 - 2021.04
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Cashier
Quality Quick Stop
2021.01 - 2021.02
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
C3
2019.01 - 2020.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Blue Peak High School
Tooele05.2014
Skills
- Account Management
- Active Listening
- Customer Relations
- Written and Oral Communications
- Information Updates
- High-Volume Environments
- Customer Support
- Call Center Operations
Timeline
CNA Student
Cottage Glen Assisted Living
2022.08 - 2022.10
Cake Decorator
Lucky's Supermarket
2021.01 - 2021.04
Cashier
Quality Quick Stop
2021.01 - 2021.02
Customer Service Representative
C3
2019.01 - 2020.05
High School Diploma -
Blue Peak High School
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