Katilyn Smith
La Enter,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Punctual and hardworking.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Lee’s Market Place
No. Ogden , UT
04.2022 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Was a trusted key holder who was responsible for locking up the business at the end of each day.
Assistant Manager
Common Cents Gas Station
Ogden, UT
01.2019 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Accurately completed all necessary closing shift paperwork.
Customer Service Representative
Exeter Finance
Clearfield, UT
10.2015 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Syracuse High School
Syracuse, UT06.2010
Skills
- Customer Complaint Resolution
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Cash Register Operations
Timeline
Assistant Manager
Lee’s Market Place
04.2022 - 08.2022
Assistant Manager
Common Cents Gas Station
01.2019 - 04.2022
Customer Service Representative
Exeter Finance
10.2015 - 01.2019
High School Diploma -
Syracuse High School
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