Katilyn Lacich
Papillion
Summary
Dedicated Store Manager known for strong leadership and exceptional customer service skills. Experienced in supervising teams and resolving customer inquiries. Ready to leverage expertise to enhance store performance and foster team collaboration.
Overview
5
5
years of professional experience
Work History
Store Manager
Red Wing Shoes
Bellevue, NE
09.2024 - Current
- Managed daily operations to ensure a high standard of customer service.
- Trained and supervised team members to enhance productivity and store performance.
- Implemented visual merchandising strategies to optimize product displays and increase sales.
- Monitored inventory levels and coordinated restocking efforts for optimal product availability.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
- Resolved customer inquiries and complaints promptly, ensuring customer satisfaction and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented social media strategies to enhance brand awareness and engagement.
- Assisted with hiring, training and mentoring new staff members.
Full Time Sales Associate
Red Wing Shoes
Omaha, NE
03.2023 - Current
- Provided exceptional customer service, fostering strong relationships with clients.
- Assisted customers in product selection, showcasing features and benefits effectively.
- Maintained knowledge of current inventory, ensuring accurate product availability information.
- Collaborated with team members to achieve sales goals and enhance store performance.
Part Time Assocaite
Dunham's Sports
New Castle, PA
06.2021 - 03.2023
- Resolved customer inquiries effectively, maintaining high satisfaction ratings through attentive service and problem-solving skills.
- Supervised cashier team, ensuring efficient transaction processes and exceptional customer service.
- Trained new cashiers on systems, policies, and best practices to enhance team performance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Neshannock
New Castle, PA06-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Social media management
Timeline
Store Manager
Red Wing Shoes
09.2024 - Current
Full Time Sales Associate
Red Wing Shoes
03.2023 - Current
Part Time Assocaite
Dunham's Sports
06.2021 - 03.2023
High School Diploma -
Neshannock