Katina Barmer
Griffin,GA
Summary
Dynamic professional with expertise in customer service and decision-making, honed as a Shift Manager at Taco Bell. Proven track record in enhancing team efficiency and satisfaction, leveraging CRM software for streamlined operations. Adept at cash management and employee training, consistently improving service delivery and achieving high customer satisfaction ratings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
12.2022 - Current
- Assisted in managing daily operations and ensuring adherence to safety protocols.
- Supported team members in executing tasks efficiently during peak hours.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Learned inventory management systems to track stock levels accurately.
Customer Service Representative
RSMP
01.2010 - 04.2021
- Resolved customer inquiries using effective communication and problem-solving.
- Managed high-volume calls, ensuring timely issue resolution.
- Collaborated with team to enhance service delivery and improve satisfaction ratings.
- Utilized CRM software for tracking interactions and streamlining follow-ups.
- Assisted in training staff on policies and customer service practices.
- Conducted follow-ups to ensure customer satisfaction with resolutions.
Education
Associate of Arts - Business Administration
Merrit Community College
Oakland, CA06-2007
Skills
- Cash management
- Decision-making
- Customer service focus
- Employee training
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 25 staff
Certification
- Certified manager 2024
- Safe Serv Certification 2024
Languages
English
Native or Bilingual
Timeline
Shift Manager
Taco Bell
12.2022 - Current
Customer Service Representative
RSMP
01.2010 - 04.2021
Associate of Arts - Business Administration
Merrit Community College
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