Katina Cooper
Horseheads,NY
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
27
27
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Horseheads, NY
06.2021 - Current
Open checking and savings accounts, CD’s and business accounts. Perform Teller transactions such as deposits, withdrawals and debit/account disputes.
Senior Sales Associate
Harbor Freight Tools USA, Inc.
Elmira, NY
07.2019 - Current
- Ringing our customers with the utmost care and compassion, helping other cashiers, assisting customers and showing expert knowledge on the products and services
Office Manager
Tops Markets
Watkins Glen, NY
12.2018 - 07.2019
- Manages the Service Desk and Bookkeeping
- Oversees office clerks and daily tasks for fulfilling customers needs such as small Western Union, Lottery, Money Orders, Lottery and Utility Payments.
Customer Service Lead, Cashier, Office Clerk, Bookkeeper
Tops Markets
Big Flats, NY
02.2010 - 12.2018
- Work as a lead on the Front end and take responsibility for cashiers and cart associates, run register and work at Service Desk
- I handle customers returns, Western Union, Lottery, Utility Payments and check cashing
- I also did morning and night cash up along with pickups and loans throughout the day.
Office Clerk
P&C Foods
Watkins Glen, NY
03.1997 - 02.2010
- For cashiers and cart associates, run register and work at Service Desk
- I handled customers returns, Western Union, Lottery, Utility Payments and check cashing
- Stopped working due to company going bankrupt and bought by another company.
Education
B.S. in Elementary/Special Education -
Daemen College Amherst
Amherst, NY01.2005
Diploma -
Watkins Glen High School
Watkins Glen, NY01.1997
Skills
- Customer Service
- Bookkeeping
- Front desk
- Multi-line phone systems
- Driver's License
Personal Information
Title: Customer service
Timeline
Retail Banker
Woodforest National Bank
06.2021 - Current
Senior Sales Associate
Harbor Freight Tools USA, Inc.
07.2019 - Current
Office Manager
Tops Markets
12.2018 - 07.2019
Customer Service Lead, Cashier, Office Clerk, Bookkeeper
Tops Markets
02.2010 - 12.2018
Office Clerk
P&C Foods
03.1997 - 02.2010
B.S. in Elementary/Special Education -
Daemen College Amherst
Diploma -
Watkins Glen High School