Katina Green
Swansea,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Rehabilitative Services Associate
Caritas Family Solutions
Belleville, IL
06.2023 - Current
- Developed and implemented client-centered care plans to address individual needs and preferences.
- Coordinated interdepartmental communication to enhance service delivery and support client outcomes.
- Trained and mentored new staff on best practices for client engagement and support services.
- Executed quality assurance protocols to ensure compliance with regulatory standards and improve service effectiveness.
Office Manager
Ambition Trucking
E St Louis, IL
08.2022 - Current
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
Mentor Volunteer
Mt Olive Missionary Baptist Church
E St Louis, IL
06.2015 - Current
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Offered support and assistance to community members.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Salon Owner/Operator
Flawless Stylz
Fairview Heights, IL
05.2004 - Current
- Kept records for production, inventory, income and expenses.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Determined pricing for products or services based on costs and competition.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Business Administration And Management
Southwestern Illinois College
Belleville, IL05.2009
High School Diploma -
E St Louis Senior High
E St Louis, IL05.1990
Skills
- Staff Training
- Teamwork and Collaboration
- Computer Skills
- Professional and Courteous
- Customer Service
- Work Planning and Prioritization
- Employee Coaching and Motivation
- Leadership qualities
- Relationship building
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- Oral communication
- Client engagement
- New hire training
- Decision-making
- Workplace safety
Timeline
Rehabilitative Services Associate
Caritas Family Solutions
06.2023 - Current
Office Manager
Ambition Trucking
08.2022 - Current
Mentor Volunteer
Mt Olive Missionary Baptist Church
06.2015 - Current
Salon Owner/Operator
Flawless Stylz
05.2004 - Current
Associate of Applied Science - Business Administration And Management
Southwestern Illinois College
High School Diploma -
E St Louis Senior High