Katina Pross
Powell,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help any team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations and Production
Precision Apparel Decorators
11.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Interacted well with customers to build connections and nurture relationships.
Assistant Director
Precision Apparel Decorators
11.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Embroidery Specialist
Precision Apparel Decorators
01.2019 - 11.2021
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Dealt directly with vendors to address any damaged or incorrect orders.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Enhanced embroidery quality by implementing advanced techniques and tools in the production process.
- Conducted regular inspections of finished products to ensure compliance with client specifications and industry standards.
- Operated multi-head sewing machines to produce embroidered items according to customer specifications.
- Troubleshot issues with embroidery machines, minimizing downtime and maximizing production output.
Education
Pellissippi State Community College
Knoxville, TN 08.2023 - 05.2027
Skills
Operational Efficiency
Operations Oversight
Business Management
Team Leadership
Decision-Making
Staff training/development
Customer Service
Customer Service Management
Scheduling
Timeline
Pellissippi State Community College
08.2023 - 05.2027
Director of Operations and Production
Precision Apparel Decorators
11.2022 - Current
Assistant Director
Precision Apparel Decorators
11.2021 - 11.2022
Embroidery Specialist
Precision Apparel Decorators
01.2019 - 11.2021
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