Katina Robinson
Riverview
Summary
High Academic Honors Recognition/ Dean’s List (GPA: 3.82). MS Word; MS PowerPoint; Typing Speed: 40 wpm. Written and verbal communication skills. Accomplished and energetic with a solid history of achievement in Driving children with special needs as well as foster children to and from places like school, doctor’s and appointments with their parents. Customer Service Skills. Motivated leader with strong organizational and prioritization abilities. Decision-making skills; Time management skills; Multitasking; Team player; Proven ability to adjust priority to achieve goals. Experienced dealing with persons of diverse culture and backgrounds.
Overview
29
29
years of professional experience
Work History
Case Manager
Lutheran Services
Tampa, FL
04.2025 - Current
- Assessed child and family needs through home visits and interviews.
- Developed and implemented individualized service plans with community partners.
- Advocated for children’s academic, emotional, and social success.
- Documented all case activity in compliance with agency and confidentiality standards.
Tax preparer
House of Taxes
Miramar, FL
01.2008 - Current
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals.
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Record any type of communication made to stablish contact with clients
- Assists clients with any questions they have on the telephone or in person
- Monitor any difficulties the client may have with receiving their tax return.
- Stay in close contact with clients to make sure the clients experience is smooth, if there is an issue with their return help them by contacting the IRS with them to find out what they need to do to receive their tax return.
Substitute Teacher
Kelly Educational Services
Broward, FL
01.2022 - 05.2025
- Demonstrated and taught basic educational skill lessons from a lesson plan.
- Motivated students to engage in their daily learning.
- Provided positive classroom management and created a learning environment for the students.
Driver
Family Resource Center (FRC)
01.2016 - 10.2017
- Assisting staff with children by feeding, bathing, changing diapers, assisted children with homework, report any behavior that will impact the children and helped clean their play area at the center
- Pick up children from foster parents and take them to doctor’s appointments, daycare, school, visits with parents etc.
- Maintained a valid driver’s license, inspected the assigned vehicle daily, maintained scheduled routes, coordinate necessary transportation with supervisor, documented milage logs, and deescalate situations with children while driving safely.
WAH CSR Professional
Arise Virtual Solutions
Miramar, FL
05.2014 - 01.2016
- Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Arise Solution standards.
- Answer and direct 60+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts.
- Conducted returns and informed customers of return policy
- Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Bus Driver
Miami-Dade Transit
Miami, FL
01.2000 - 01.2006
- Regulate heating, lighting, and ventilation systems for passenger comfort.
- Keep bus interiors clean for passengers.
- Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Maintain order among pupils during trips to ensure safety.
- Report any bus malfunctions or needed repairs.
- Read maps and follow written and verbal geographic directions.
School bus driver
Dade-County Public Schools
MIAMI, FL
01.1997 - 01.2000
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Follow safety rules as students board and exit buses or cross streets near bus stops.
- Maintain order among pupils during trips to ensure safety.
- Report any bus malfunctions or needed repairs.
- Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZSkills
- Active Listening
- Customer and Personal Service
- Critical Thinking
- Time Management
- Learning Strategies
- Judgment and Decision Making
- Child, Youth and Family Services
- Activities Assistance
- Family Support
- Life Skills
- Community Outreach
- Decision-making skills
Cover Letter
- Katina Robinson
- 10516 Lake Montauk Dr Riverview FL, 33578
- April 13, 2025
- The HR Manager
- ADD NEW JOB
- Dear Sir/Madam
- RE: ADD NEW SUBJECT
- I am excited to apply for the Competency Trainer position with your organization. As a graduate in Justice Studies from Grand Canyon University, I have developed strong analytical and interpersonal skills that align with the core responsibilities of this role. In addition to my academic background, I am a provisionally certified case manager currently working on a high-profile case, which has strengthened my ability to handle complex situations with professionalism and care. My experience working with special needs children has also enhanced my communication skills and reinforced my commitment to individualized support and growth. I am eager to contribute my skills and learn from experienced professionals who are dedicated to excellence in training and development.
- Herewith, I have attached a copy of my resume for your review. I look forward to an invitation to an interview to further discuss my qualifications. You may reach me at any time of the day at (305) 218 5892 or Katinarobinson03@gmailcom.
- Thank you very much.
- Yours Faithfully
Timeline
Case Manager
Lutheran Services
04.2025 - Current
Substitute Teacher
Kelly Educational Services
01.2022 - 05.2025
Driver
Family Resource Center (FRC)
01.2016 - 10.2017
WAH CSR Professional
Arise Virtual Solutions
05.2014 - 01.2016
Tax preparer
House of Taxes
01.2008 - Current
Bus Driver
Miami-Dade Transit
01.2000 - 01.2006
School bus driver
Dade-County Public Schools
01.1997 - 01.2000
Bachelor of Science - Justice Studies
Grand Canyon University