Katina Wallace
Laurel,MD
Summary
Detail-oriented driver trainer experienced in supporting daily operation of the transportation department. Maintain current knowledge of program rules, regulations, requirements and routine records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety Supervisor/Safety Administrator/Trainer
Mega Bus
06.2022 - Current
- Instructed on important DOT regulations and company policies.
- Coordinated training programs and curriculum to train drivers on Motor Coach transportation.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Contributed to incident reviews and investigated field occurrences to report to supervisor.
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Operations Supervisor
Mega Bus
01.2022 - 06.2022
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Professional Motor Coach Operator
Mega Bus
05.2015 - 01.2022
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Retained bus system, route and stop knowledge for informative customer advice.
- Received excellent customer reviews for friendly, punctual transport services.
- Developed and maintained positive relationships with passengers and other drivers.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Education
American Sign Language (ASL)
Tidewater Community College
Norfolk, VAHigh School Diploma -
Martin Luther King Jr. High School
Manhattan, NY08.1993
Skills
- Student Engagement
- Training Material Updates
- Interpersonal Communication
- Group and Individual Instruction
- New Hire Training
- Student Rapport
- Public Speaking
- Online Instruction
- Program Management
- Materials Preparation
- Curriculum Planning
Certification
- LLLC Defensive Driving Training - June 2022
- 19-A Certified Examiner Training - December 2022
Timeline
Safety Supervisor/Safety Administrator/Trainer
Mega Bus
06.2022 - Current
Operations Supervisor
Mega Bus
01.2022 - 06.2022
Professional Motor Coach Operator
Mega Bus
05.2015 - 01.2022
American Sign Language (ASL)
Tidewater Community College
High School Diploma -
Martin Luther King Jr. High School
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