Katina Wilson
Gaston,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Bus Driver
Richland 2 School District
05.2022 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Inspected bus for any mechanical issues before departure.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Developed and maintained positive relationships with passengers and other drivers.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Bus Driver
IRMO Transportation
08.2015 - 09.2021
- Transport students to and from school
- Maintain proper operation and maintenance of assigned vehicle
- Maintain accountability of all students assigned to route
- Communicates with the dispatcher and supervisor about any issues that may arise during the route such as accidents, conflicts with students, or any other traffic issues using a two-way radio
- Trained new drivers to get their license
- Maintained the driver's personal records.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Dispatcher
Killeen Independent School District
01.2014 - 06.2015
- Enforced administrative policies, procedures, and safety rules
- Initiated and coordinated emergency response units in the event of an accident or emergency
- Assigned substitute drivers and monitors to fill in vacancies and absent positions
- Assisted in completing and maintaining daily absence from duty book
- Maintained the radio communication logbook
- Served as a sub-driver or monitor whenever needed
- Received information and completed call-in logs.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Bus Driver
Killeen Independent School District
09.2006 - 01.2014
- Transported students safely to and from school
- Maintained proper operation and maintenance of assigned vehicle
- Maintained accountability of all students assigned to my route
- Possessed the ability to use a two-way radio to communicate with the dispatcher about any issues that may come up during the route.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Conducted pre-trip inspections of bus for safe operation.
Office Manager
Killeen Independent School District
01.2011 - 06.2011
- Prepared general correspondence, reports, financial statements, and other documents using word processing, spreadsheets, and PowerPoint presentation software programs
- Maintained records maintenance and updated files daily
- Greeted visitors and determined whether they should be given access to upper management
- Maintained a professional rapport with higher headquarters
- Conducted research, compiled data, and prepared papers for consideration and presentation by executives
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
- Performed general office duties such as ordering supplies, maintaining records, and performing basic bookkeeping
- Assured that administrative plans, policies, and procedures were current and implemented
- Checked all correspondence to ensure correct spelling and proper grammar were used
- Answered and directed phone calls to appropriate parties and took messages
- Filed and retrieved documents, records, and reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bus Driver
First Student
04.2005 - 07.2006
- Transported students safely to and from school
- Maintained proper operation and maintenance of assigned vehicle
- Maintained accountability of all students assigned to route
- Possessed the ability to use a two-way radio to communicate with dispatch any issues that may come up during the route.
Courier and Package Handler
FedEx
12.2004 - 01.2005
- Delivered products to different destinations and locations
- Loaded vehicles with listed packages and ensured the packages were loaded correctly
- Sealed, collected, and stamped outgoing packages
- Unloaded and sorted packages collected along delivery routes
- Handled and lifted packages up to 150lbs.
Human Resource Assistant
US ARMY FT. Hood
05.2003 - 09.2004
- Supervised 4 soldiers
- Maintained company personal, medical, and work records
- Processed information necessary to generate reports and build computer slides for briefings
- Prepared letters and general correspondence in Microsoft Word in accordance with prescribed procedures
- Provided advice and guidance to administrative and military office personnel staff.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Tracked various statistics and kept detailed records to support human resources department.
- Developed and maintained HR policies and procedures.
- Set up orientations and initial training for new employees.
- Compiled employee records from individual departments to maintain central files.
Senior Vehicle Operator
US ARMY Ft. Hood
02.2001 - 05.2003
- Served as a senior vehicle operator
- Assisted in operation of vehicles over varied terrain in support of garrison and combat operations
- Managed loading and unloading of personnel and equipment and protects cargo against damage
- Performed vehicle self-recovery and field expedients to include towing
- Assisted in training and maintaining driver skills for drivers
- Checked to ensure PMCS is completed by drivers while on missions and during command maintenance
- Corrected or reported all vehicle deficiencies
- Responsible for the welfare of three soldiers.
- Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
- Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Upheld company policies and procedures while consistently delivering a positive experience for clients.
- Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
- Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
- Increased on-time arrivals, adhering to strict schedules and adjusting routes as needed.
- Improved safety records by conducting thorough vehicle inspections and maintaining proper documentation.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
Personnel Administration
US ARMY Ft. Bragg
02.1999 - 01.2001
- Maintained company records electronically and traditionally
- Processed information necessary to generate reports and build computer slides for briefings
- Prepared letters and general correspondence in Microsoft Word in accordance with prescribed procedures
- Checked all correspondence to ensure correct spelling and grammar were used
- Formatted letters, memos, and reports MS Word and MS Excel
- Exercised technical responsibility for the personnel data system management and applies data system skills and practical knowledge of personnel management expertise to affect smooth operations
- Created company equipment spreadsheets using MS Excel.
- Oversaw personnel administration tasks such as promotions, evaluations, awards, and disciplinary actions in accordance with military regulations.
- Improved personnel administration processes by streamlining workflows and implementing efficient systems.
- Enhanced employee satisfaction by implementing streamlined personnel administration processes.
- Conducted thorough research on policy changes or updates to remain knowledgeable about current military regulations affecting personnel administration duties.
- Managed personnel administration tasks such as evaluations, promotions, awards recommendations, leave requests, and disciplinary actions to maintain a well-organized platoon structure.
- Oversaw human resource functions including recruitment, training, onboarding procedures, benefits administration, conflict resolution measures ensuring employee satisfaction across all levels of personnel employed within the company.
- Coordinated closely with HR personnel on matters related to employee benefits administration, payroll processing, leave requests, and other essential duties pertinent to staff services management.
Heavy Vehicle Operator
US ARMY Seoul
08.1997 - 02.1999
- Operated assigned vehicle over varied terrain in support of combat operations
- Managed loading and unloading of personnel, equipment, and protects cargo against damage
- Operated vehicle material handling equipment (MHE) as required
- Maintained qualification with radios and vehicle-mounted weapons
- Prepared vehicles for shipment by air, rail, or vessel
- Performed and recorded minor maintenance actions
- Complied with all safety regulations and procedures
- Ensured proper vehicle loading and care.
Education
Office Management - Associate of Science -
Central Texas College
01.2012
Skills
- Adhere to Guidelines & Compliances
- Microsoft Word/Excel/Power-point
- Supervisory Experience (Military)
- Typing/Keyboarding 35 wpm
- Professional Demeanor & Attitude
- Customer Service Friendly
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Customer Relations
- Data Entry
- Scheduling and calendar management
- Administrative Support
- Clerical Support
- Mail handling
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Documentation and control
- Policy Implementation
- Training and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bus Driver
Richland 2 School District
05.2022 - Current
Bus Driver
IRMO Transportation
08.2015 - 09.2021
Dispatcher
Killeen Independent School District
01.2014 - 06.2015
Office Manager
Killeen Independent School District
01.2011 - 06.2011
Bus Driver
Killeen Independent School District
09.2006 - 01.2014
Bus Driver
First Student
04.2005 - 07.2006
Courier and Package Handler
FedEx
12.2004 - 01.2005
Human Resource Assistant
US ARMY FT. Hood
05.2003 - 09.2004
Senior Vehicle Operator
US ARMY Ft. Hood
02.2001 - 05.2003
Personnel Administration
US ARMY Ft. Bragg
02.1999 - 01.2001
Heavy Vehicle Operator
US ARMY Seoul
08.1997 - 02.1999
Office Management - Associate of Science -
Central Texas College
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