KaTisha Liddell
San Antonio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bus assistant/ School Bus Driver
Huntington Coach
Huntington Station
2023.04 - 2023.10
- Experienced school bus driver with a proven track record of providing safe and reliable transportation.
- Received CDL license in May.
- Maintain friendly, courteous interactions with students, parents, and teachers.
- Helped make several bus route updates to accommodate new construction and traffic patterns.
Customer Service Representative
Family Dollar
Huntington Station
2019.05 - 2022.09
- Cashier, stock items, recovery.
- Greeted customers.
- Resolved customer issues.
- Maintain inventory and store appearance.
- Supervising, training, and developing store associates.
- Unloading merchandise from the delivery truck.
- Assist with ordering merchandise, record keeping, including cash register deposits, receipts, and scheduling.
Driver Assistant
Educational Bus Transportation
Copiague
2019.04 - 2020.09
- Ensuring students are safe and orderly on the bus, and securing students if necessary.
- Greeting passengers, showing them to their seats, and helping students with special needs.
- Monitoring students, ensuring they fasten their seatbelts, and responding to their needs.
- Communicating with the driver about student needs and helping with tasks, like submitting reports.
- Keeping the bus clean inside and outside, as needed.
Companion/Caregiver
Joy Professional
Freeport
2019.04 - 2019.04
- Interact with patients and their families in a polite, professional manner.
- Help patients combat loneliness by offering engaging conversations, participating in activities, and providing emotional support.
- Help keep clients' homes safe and clean by doing light housekeeping, preparing meals, and managing appointments.
- Helping with bathing and dressing, keeping care records, and creating schedules based on patients' needs.
Call Center Representative
P.C. Richard & Son
Farmingdale
2018.09 - 2018.12
- Maintain a high-volume workload within a fast paced environment.
- Help research complex issues regarding delivery follow-ups with technicians, set up appointments.
- Educated customers with navigation for website.
Administrative Assistant
CT cares
Glen Cove
2018.01 - 2018.11
- Developing schedules, helping supervisor remember projects, and meeting deadlines.
- Maintaining folders and keeping the company's database up to date.
- Preparing and editing letters, reports, memos, and emails.
- Running errands, doing administrative and clerical tasks.
Housekeeper
The Regency Assisted Living
Glen Cove
2018.07 - 2018.08
- Established and maintained cleaning duties including vacuuming, cleaning windows, and bathrooms.
- Remake beds with clean linen, dust, restock supplies, and towels polished furniture and equipment.
- Organize and restock cart at end of shift
Light Industrial
Camco
Greensboro, NC
2017.04 - 2017.08
- Operate heavy machines for company
- Handle and fix different items from machine
Transporter
Hertz
Mooresville, NC
2015.03 - 2015.05
- Transport vehicles for customers, take to there destination (airport)
- Detailing cars, wash, vacuum, make sure everything is in place
Call Representative
Xerox
Raleigh, NC
2012.01 - 2014.09
- Taking inbound and outbound calls from customers, listening to their needs, and answering their questions.
- Evaluating problems and complaints, researching answers, and implementing solutions.
- Routing calls to other team members, reporting on customer feedback, and completing call logs and reports.
Sales Associate
MCA, Sears & Roebuck Co
Massapequa, NY
2010.09 - 2011.05
- Maintain and cleaned Fitting Room
- Help customers find what there looking for
- Handled floor, stock, and arranged clothing
Cashier
Food Service, Papa Johns
Raleigh, NC
2009.11 - 2010.06
- Prepared and took orders for customers
- Cleaned and kept work areas neat
- Cashier handled money in the till
Food Service
Food Service, Papa Johns
Raleigh, NC
2008.10 - 2009.06
- Assist training new employees
- Stocked and arranged new items
Kitchen host
Food Service, Springmoor
Raleigh, NC
2006.04 - 2007.06
- Assisted with setting up tables for residents
- Prepared food for residents
Education
Diploma -
Sanderson High School
Raleigh, NC06.2008
Skills
- Computer Typing skills
- Customer service
- Data entry
- Phone etiquette
- School Bus Driving
- Driving
- Detailing
- Bus Driving
- Food Production
- Kitchen Experience
- Caregiving
- Food Preparation
- Microsoft Word
- Car Wash
- Technical support
- Customer support
- Typing
- Communication skills
- Research
- Microsoft Excel
- Load & Unload
- Commercial Driving
- Wheelchair assistance
- Emergency Procedures
- Child Safety
- Vehicle Inspection
- Disability Awareness
- Security awareness
- Route knowledge
- Strong Work Ethic
- Incident Reporting
- Child Supervision
- Route Planning
- Verbal Communication
- Defensive Driving
Certification
- Commercial Driver's License (CDL), Class C, 03/01/31, NY, P (Passenger vehicles) - S (School bus)
- Driver's License
Websites
Timeline
Bus assistant/ School Bus Driver
Huntington Coach
2023.04 - 2023.10
Customer Service Representative
Family Dollar
2019.05 - 2022.09
Driver Assistant
Educational Bus Transportation
2019.04 - 2020.09
Companion/Caregiver
Joy Professional
2019.04 - 2019.04
Call Center Representative
P.C. Richard & Son
2018.09 - 2018.12
Housekeeper
The Regency Assisted Living
2018.07 - 2018.08
Administrative Assistant
CT cares
2018.01 - 2018.11
Light Industrial
Camco
2017.04 - 2017.08
Transporter
Hertz
2015.03 - 2015.05
Call Representative
Xerox
2012.01 - 2014.09
Sales Associate
MCA, Sears & Roebuck Co
2010.09 - 2011.05
Cashier
Food Service, Papa Johns
2009.11 - 2010.06
Food Service
Food Service, Papa Johns
2008.10 - 2009.06
Kitchen host
Food Service, Springmoor
2006.04 - 2007.06
Diploma -
Sanderson High School