Katiushca Guadalupe
Bellingham,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Uxbridge, MA
02.2024 - Current
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored access control systems and key code records for suspicious activities.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Security Supervisor
Securitas Security Services USA
Northborough, MA
11.2019 - 02.2024
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Pharmacy Technician
CVS Pharmacy
Milford, MA
01.2017 - 11.2019
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Manager
Macdonals
Bellingham, MA
03.2015 - 12.2016
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems software with new pricing and daily food specials.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured that employee payroll was processed accurately, including wages and deductions, on a bi-weekly basis.
Education
Bellingham High School
Bellingham, MA05.2018
Skills
- Supervision & Leadership
- Collaboration
- Problem Solving
- Time management
- Communication
- Team Building
- Multitasking
- Adaptability
- Advanced computer skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Profesional References
Reference Name: Lisbeth Laporte
Title: Manager
Company Name: Macdonald’s
Telephone Number: 508-380-4152
Reference Name: Lucero Martinez
Title: Supervisor
Company Name: Allied Universal
Telephone Number 401-580-1685
Reference Name: Olivier Pierre
Title: Supervisor
Company Name: Securitas Security Services
Email: Pierreolivier484@gmail.com
Timeline
Account Manager
Allied Universal Security Services
02.2024 - Current
Security Supervisor
Securitas Security Services USA
11.2019 - 02.2024
Pharmacy Technician
CVS Pharmacy
01.2017 - 11.2019
Manager
Macdonals
03.2015 - 12.2016
Bellingham High School
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