Katiushca Guadalupe
Bellingham,MA
Summary
Results-driven Manager with a proven track record of exceeding company expectations through strong ownership and initiative. Expertise in fostering productive relationships and enhancing team performance in fast-paced environments. Committed to optimizing procedures and maximizing productivity while achieving customer service targets and business objectives. Demonstrated leadership with effective planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Account Manager
Allied Universal Security Services
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Security Supervisor
Securitas Security Services USA
Northborough, MA
11.2019 - 02.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Pharmacy Technician
CVS Pharmacy
Milford, MA
01.2017 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Manager
Macdonals
Bellingham, MA
03.2015 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bellingham High School
Bellingham, MASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Supervision & Leadership
- collaboration
- Problem Solving
- Time management
- Communication
- Team Building
- Multitasking
- Adaptability
- Advanced computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Account Manager
Allied Universal Security Services
02.2024 - Current
Security Supervisor
Securitas Security Services USA
11.2019 - 02.2024
Pharmacy Technician
CVS Pharmacy
01.2017 - 11.2019
Manager
Macdonals
03.2015 - 12.2016
Bellingham High School