Katiuska Francisco
Allentown
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
8
8
years of professional experience
Work History
Security Officer
Amazon warehouse
Breinigsville
10.2023 - 05.2025
- Monitored surveillance cameras and responded to suspicious activity.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Customer Service Executive
Boutique woman
Allentown
08.2021 - 09.2023
- Performed follow-up calls to customers regarding their inquiries or orders.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
Delivery Driver Assistant
Fedex ground
Allentown
02.2019 - 09.2021
- Loaded merchandise onto truck based on size, weight, and fragility requirements.
- Utilized GPS navigation system for efficient routing of deliveries.
- Inspected vehicle before each shift to ensure it was roadworthy and safe for operation.
- Followed established routes when delivering merchandise to customers' locations.
Customer Service Representative
Walmart warehouse
Bethlehem
06.2017 - 06.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Salomet Ureña
Santo Domingo Pueblo, NM05-2013
Skills
- Surveillance monitoring
- Access control
- Organization
- Customer service
- Communication skills
- Regulatory compliance
- Access badge distribution
- Dispatch
- Complaint resolution
- Order processing
- Call center experience
- Email management
- Coordination
- Inventory management
- Warehouse safety
- Quality control
- Inventory level adjustments
- Packaging and labeling
- Network troubleshooting
- Incident reporting
- Effective communication
- Server monitoring
- Reporting and documentation
- Software upgrades
- Bilingual communication
- Conflict resolution
- Emergency response
Languages
Spanish
Native/ Bilingual
Timeline
Security Officer
Amazon warehouse
10.2023 - 05.2025
Customer Service Executive
Boutique woman
08.2021 - 09.2023
Delivery Driver Assistant
Fedex ground
02.2019 - 09.2021
Customer Service Representative
Walmart warehouse
06.2017 - 06.2019
High School Diploma -
Salomet Ureña
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