Kati Yulisa Martinez
Lost Hills,CA
Summary
Dynamic leader with a proven track record at Mobil Gas Station, adept in inventory management and customer service excellence. Excelled in boosting sales through strategic analysis and fostering a welcoming environment, enhancing customer loyalty. Skilled in team mentoring and operational efficiency, achieving significant improvements in store performance and staff development.
Overview
18
18
years of professional experience
Work History
Store Manager
Mobil Gas Station
08.2005 - 01.2024
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
GED -
Wasco Union High School District
Wasco, CA06.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Documentation and reporting
- Product merchandising
- Customer response
- Accurate money handling
- Bank deposit procedures
- Bank and safe deposits
- Sales analysis
Timeline
Store Manager
Mobil Gas Station
08.2005 - 01.2024
GED -
Wasco Union High School District
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