KATJA CIBOCH
Fort Collins,CO
Summary
As an outgoing and energetic individual with several years of customer service experience, I am known for my strong work ethic and determination to go above and beyond. I thrive on connecting with people, creating positive interactions, and consistently closing sales through genuine engagement and persuasive communication. My passion lies in solving problems, brightening someone's day, and delivering exceptional service with unwavering dedication. I am eager to bring this drive and enthusiasm to a dynamic environment where hard work, collaboration, and outstanding guest experiences are valued. I look forward to contributing to a team that prioritizes hospitality and creating memorable moments for every guest.
Overview
5
5
years of professional experience
Work History
Acreage Ciders
Stem Ciders
Louisville, CO
05.2025 - 08.2025
- Generated $2000-$3000 in sales per shift to enhance customer satisfaction and loyalty.
- Supported operational efficiency by filling essential roles such as food runner, host, and server to ensure seamless service delivery.
- Adapted swiftly to weekly menu changes to enhance guest dining experiences and recommendations.
- Facilitated seamless service delivery in dynamic, high-pressure settings to enhance team collaboration.
Server/Waitress
Original Pizza and Restaurante
09.2023 - 08.2024
- Established connections with frequent customers and helped create a warm and inviting environment.
- Accurately took orders, processed payments, and managed special requests with attention to detail
- Delivered exceptional customer service in a fast-paced, high-volume environment
Hostess
Lazy Dog Restaurant
Westminster, CO
12.2023 - 08.2024
- Provided exceptional customer service by managing guest seating and enhancing the dining experience through efficient traffic flow coordination.
- Welcomed and seated guests promptly, optimizing table turnover and maximizing customer satisfaction during peak hours.
- Collaborated with team members to ensure smooth operations and seamless service, especially during high-traffic periods.
- Adhered to established procedures and guidelines to maintain compliance and deliver superior customer experiences.
- Maintained attention to detail in presentation and service standards, ensuring a consistent and high-quality dining environment.
Sandwich Maker
Snarfs Sandwiches
06.2020 - 01.2022
- Professionally take customer orders, ensuring a welcoming and positive interaction
- Efficiently prepare sandwiches and other food items to meet high customer demand
- Clearly communicate with customers and team members to maintain smooth service operations
- Handle phone inquiries, providing accurate information regarding the menu, operating hours, and wait times
- Focus on food preparation efficiency in a fast-paced, no-seating environment
Education
Graduated -
Legacy High School
Westminster, CO05.2024
BA - Psychology
Colorado State University
Fort Collins, CO12.2025
Skills
- Customer-focused and professional communication
- Multitasking and time management in fast-paced settings
- Conflict resolution and de-escalation
- Food handling, safety standards, and prep procedures
- POS systems, scheduling tools, and digital platforms
- Team collaboration and support during high-volume hours
- Adaptability and quick learning in new environments
- Cleanliness, organization, and adherence to health protocols
LANGUAGE
English
Spanish (Minimal, conversational)
Timeline
Acreage Ciders
Stem Ciders
05.2025 - 08.2025
Hostess
Lazy Dog Restaurant
12.2023 - 08.2024
Server/Waitress
Original Pizza and Restaurante
09.2023 - 08.2024
Sandwich Maker
Snarfs Sandwiches
06.2020 - 01.2022
Graduated -
Legacy High School
BA - Psychology
Colorado State University