Summary
Overview
Work History
Education
Skills
Timeline
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Katlin Izaguirre Jardines

Houston,TX

Summary

Motivated employee with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need. Multitasking Network Administrator with background in system upgrades and hardware monitoring with over 4 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Performance-oriented team player with good multitasking abilities. Excellent communicator when interfacing with other teams, vendors and end-users. Demonstrates superior communication and problem-solving abilities. Offer expertise in customer service and file management with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Adept at managing calendars, preparing reports and coordinating meetings. Proficient in Software and correspondence management.

Overview

8
8
years of professional experience

Work History

Costumer Service

Inca Rumy Network
Houston
04.2022 - Current
  • Maintained appropriate filing of personal and professional documentation
  • Experienced with productivity tools such as Office, Zoom, Google Docs and Sheets
  • Kept detailed track of household and maintenance inventory and schedules
  • Responded to emails and other correspondence to facilitate communication and enhance business process
  • Sourced and ordered office equipment and supplies
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Used discretion when handling confidential information
  • Served as point of contact between clients and managerial staff
  • Filed paperwork and organized computer-based information
  • Updated and maintained confidential databases and records.

Social Worker

Attorney General of the Republic of Cuba
Camagüey, Cuba
07.2019 - 07.2021
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Maintained regular contact with clients by calling and visiting clients' homes.

Network Administrator

Copextel S.A
Camagüey, Cuba
09.2016 - 07.2019
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
  • Maintained network hardware and software and monitored network to support network availability to end users
  • Performed day-to-day LAN and WAN administration, maintenance, and support
  • Monitored system performance and responded to alerts
  • Implemented network security measures to minimize data loss
  • Managed computer operation scheduling, backup, storage and retrieval functions
  • Maintained applications to keep software current with necessary software updates and upgrades
  • Verified continuity of computer and telephone system services for users
  • Assisted IT staff on troubleshooting issues and closing calls
  • Supported project planning team to promptly address hardware and software problems and network emergencies
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions
  • Diagnosed and resolved hardware and software issues
  • Installed and configured network printers and other peripheral devices.

Education

Bachelor Of Engineering Telecommunications And Electronics -

Marta Abreu Central University Villa Clara
07.2016

High School Diploma -

IPVCE Maximo Gomez Baez
Camaguey, Cuba
07.2011

Skills

  • Case Management
  • Analytical Thinking
  • Conflict Resolution
  • Multitasking and Organization
  • Strong Work Ethic
  • Customer Service
  • Filing and Data Archiving
  • Microsoft Office Proficiency
  • Calendar & Expenses Management
  • Network Systems Installation
  • Technical Support
  • System Upgrades
  • Data Backups
  • Network Repairs and Maintenance
  • Hardware Installation
  • User Support
  • Program Installations Advanced Computer Skills
  • Complex Problem-Solving

Timeline

Costumer Service

Inca Rumy Network
04.2022 - Current

Social Worker

Attorney General of the Republic of Cuba
07.2019 - 07.2021

Network Administrator

Copextel S.A
09.2016 - 07.2019

Bachelor Of Engineering Telecommunications And Electronics -

Marta Abreu Central University Villa Clara

High School Diploma -

IPVCE Maximo Gomez Baez
Katlin Izaguirre Jardines