Katlin Tocimak
Operations Coordinator
Murfreesboro,TN
Summary
Organized and dedicated Operations Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Coordinator/Patient Care Technician
Saint Thomas West Hospital
Nashville, TN
04.2018 - Current
- Patient Care Technician-
- Provides patient care and patient education up to 12 patients at a time - Assists with examinations, treatments, and procedures effectively with patient care plans and facility protocols. Communicates effectively with staff, patients, and families.
- Operations Coordinator-
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Server/Team Leader
Applebee's Neighborhood Grill & Bar
State College, PA
11.2012 - 12.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Service Agent
FedEx Express
State College, PA
06.2011 - 12.2013
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
Diploma -
Central Pennsylvania Institute of Science And Technology
Bellefonte, PA12.2016
Skills
- Efficient and Detail-Oriented
- Exceptional Verbal and Written Communication
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Creative Problem Solving
Accomplishments
- Earned "Bee Award" (Employee of the Month) multiple years.
Certification
- Licensed Practical Nurse - 2016
Timeline
Operations Coordinator/Patient Care Technician
Saint Thomas West Hospital
04.2018 - Current
Server/Team Leader
Applebee's Neighborhood Grill & Bar
11.2012 - 12.2017
Customer Service Agent
FedEx Express
06.2011 - 12.2013
Diploma -
Central Pennsylvania Institute of Science And Technology
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