Carly Perez
Lincoln Park,NJ
Summary
Accomplished and energetic dental administrator with a solid history of achievement in growing and maintaining a practice. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include maintaining a productive schedule, insurance verification/breakdown and billing. An expert coaching others on how to make personal connections with new and existing patients. Proficient in treatment presentation, specializing in full mouth reconstruction and implant placement.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
The Silverstrom Group
Livingston, NJ
01.2018 - 03.2020
- Specialized in effectively scheduling The Oral Surgeon’s schedule. Presented treatment plans specifically for implant placement and total mouth reconstruction.
- Maintained productive schedule for doctors, specialists and hygienists
- Presented detailed treatment plans and financial options
- Confirmed Insurance verification, estimation of benefits and out of pocket responsibilities
- Submitted insurance claims, insurance appeals and pre-determinations
- Followed up with patients in regards unscheduled treatment plans and hygiene appointments
- Effectively communicated to doctors and specialists on behalf of patients
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Educated patients on treatment procedures and post-procedure home care
- Scheduled cleanings and dental appointments for patients using SoftDent.
Dental Office Manager
Bagoff Dental Arts
West Orange, NJ
01.2017 - 01.2018
- Developed promotional programs to attract new patients
- Maintained aging report of finances
- Presented treatment plans along with finance options including Care Credit
- Insurance verification and estimated out of pocket responsibility
- Educated patients on treatment procedures
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Maintained social media postings
- Scheduled cleanings and dental appointments for patients using Dentrix.
Dental Assistant/Administrative Assistant
Adrianna Settenhoffer DMD
Fair Lawn, NJ
08.2011 - 10.2016
- Cleaned, sanitized and restocked operatory rooms
- Assisted doctor in restorative and oral surgery procedures
- Developed X-rays
- Educated patients about post-operative and at-home care for optimal outcomes
- Filed patient charts, insurance claims
- Followed up on insurance claims by following an aging report
- Answers phones and schedule patients after treatment.
Office Administrator
Morristown Cosmetic Dentistry
Morristown, NJ
12.2020 - 02.2023
- Presented large implant cases and full mouth reconstruction.
- Maintained accounts receivable.
- Maintained a healthy aging report.
- Trained staff on how to verify insurance thoroughly and apply it to future treatment.
- Presented Finanical Agreement and made sure each treatment plan was sign, scanned and given to patient.
- Maintained a productive schedule and implicated an “all hand on deck” when there was an opening to ensure there were no holes in the schedule.
- Trained team on proper and professional dental verbiage
- Listened to calls and held meetings weekly on critiquing staff on verbiage and hospitability.
Education
Some College (No Degree) - Law And Society Pre-Law
Ramapo College Of New Jersey
Mahwah, NJAssociate of Arts -
Passaic County Community College
Paterson, NJ01.2010
Skills
- Advanced Treatment Presentation
- Training on efficient Insurance Verification
- Efficient Billing and collections at time of visit
- Production schedule management
- Microsoft Office
- Report Analysis
- Payroll Support
- Detail Oriented
- Problem Resolution
Timeline
Office Administrator
Morristown Cosmetic Dentistry
12.2020 - 02.2023
Patient Care Coordinator
The Silverstrom Group
01.2018 - 03.2020
Dental Office Manager
Bagoff Dental Arts
01.2017 - 01.2018
Dental Assistant/Administrative Assistant
Adrianna Settenhoffer DMD
08.2011 - 10.2016
Some College (No Degree) - Law And Society Pre-Law
Ramapo College Of New Jersey
Associate of Arts -
Passaic County Community College