Katlyn Bunch
Wentzville,MO
Summary
Strong work ethic, adaptability, and exceptional interpersonal skills. Self-motivated. Adept at working effectively unsupervised and quickly mastering new skills. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Strong attention to detail, customer service, multitasking, and time management abilities.
Overview
13
13
years of professional experience
Work History
Full-time Sales Manager
Carter's
Chesterfield, MO
01.2024 - Current
- Managed customer relationships to enhance loyalty and satisfaction.
- Trained new sales associates on product knowledge and company policies.
- Collect hourly sales data and reads to enhance sales efforts and plans
- Present and display promotional materials to increase product visibility in stores.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
Product Dimensions Specialist
etrailer.com
Wentzville, MO
05.2017 - 11.2023
- It was my responsibility to find products in our inventory to collect and confirm product dimensions, create diagrams, cross-reference products with their manufacturer and in some instances test our product
- Utilizing company based programs, Microsoft Office programs, Adobe photoshop and adobe photoshop elements
- Operating industrial warehouse equipment, such as a Standing Reach Truck and a sit-down forklift
- Displayed problem solving etiquette, effectively handling difficult emails, questions and concerns relating to product
- Analyzed data from customer questions and returns satisfactions to identify trends in customer behavior.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Planned and completed projects with content team members, working smoothly with others.
- Assisted in developing strategies through team collaborations in order to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of team members and departments promptly and efficiently.
- Participated in ongoing training and compliance activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted with quality control to identify inconsistencies and concerns
- Exercised versatility in fast-paced, agile work environments.
- Set specific goals for projects to measure progress and evaluate end results.
- Balanced competing priorities through deliberate project and time management practices.
Specialized Classroom Instructor
United Services for Children
Saint Peters, MO
05.2014 - 05.2017
- During my time there, I had worked with all ages from students 1 year of age all the way to age 5. Working with both special education students and general education.
- Substituted in classrooms in need of teachers assistants
- Assisted in classroom planning and lead classroom activities. Integrating evidence-based practices into lesson plans and classroom instruction.
- Assisted in developing and maintaining individualized skill-appropriate lesson plans to promote and build student confidence.
- As a specialized Classroom Instructor, I worked alongside other special education professionals in the Intensive Behavior Intervention Classrooms (IBIC) using Applied Behavior Analysis and Discrete Trial mostly with children ages 3-5 years of age
- I worked both 1:1 with students and in classroom group settings with children that have been diagnosed or have been evaluated to have Autism Spectrum Disorder
- I had been certified in discrete trial (DT), Nonviolent Crisis Intervention (NCI Training), CPR and was working toward getting certified as a Registered Behavior Technician.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Employed cutting-edge teaching technologies to meet learning objectives and enhance student experience.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Communicated nonverbally with children to offer safe spaces and growth for non-verbal communication styles.
- Observed and evaluated student performance, behavior, social development, and physical health.
- Maintained accurate records of student performance for reporting purposes.
- Assisted in collecting data for transition plans of students transitioning between levels or exiting services.
- Taught basic academic lessons related to color, shape and number and letter recognition.
- Served as an advocate for children with special needs within the school system.
- Utilized positive reinforcement strategies to encourage appropriate behaviors from students.
- Attended professional development workshops related to early childhood special education best practices.
- Collaborated with both the lead educator and special education teachers to include students in classroom activities.
- Promoted inclusion in all push-in classrooms. Push-in rooms included special education and general education students in the same room throughout the day.
- Encouraged student empathy of others to build confidence and improve self-image.
- Implemented behavior intervention strategies designed by behavior specialists.
- Facilitated small group instruction based on individual student needs.
- Read books to students and encouraged questions.
- Worked closely with therapists such as physical therapists, occupational therapists, speech-language pathologists.
- Assisted in developing and implemented strategies to accommodate specific disabilities and neurodivergent needs.
- Facilitated student operation of augmented communication devices.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
- Presented information in audio-visual and interactive formats using computers, audio-visual aids and other technologies.
- Solved student behavioral issues according to building expectations and codes of conduct.
- Modeled rule-following and kind behavior, employing behavior modification or positive reinforcement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Night Custodian
Crack and Crevice Services
Troy, MO
07.2012 - 04.2017
- Checked security systems at night before leaving the building to ensure everything was secure.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Ensured all lights were turned off after closing time.
- Swept sidewalks and parking lots to ensure a safe environment for staff and visitors.
- Maintained accountability for building keys, master keys and access cards.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Maintained supplies of cleaning products by restocking shelves with necessary items.
- Completed deep-cleaning floor buffing, carpet cleaning, and wall washing.
- Moved equipment and furniture to thoroughly clean space.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned windows inside and outside, glass partitions or mirrors using appropriate cleaners.
- Cleaned restrooms including toilets, sinks, drinking fountains and kitchenette appliances.
- Replenished paper towels, toilet tissue, soap dispensers in restrooms.
- Removed snow from sidewalks using snow shovels.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Disinfected surfaces such as desks, door handles, light switches.
- Emptied trash cans from offices and common areas into dumpsters outside.
Team Member
Warrenton 8 Cinema
Warrenton, MO
05.2016 - 05.2017
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Adhered to all company policies regarding food handling procedures and health regulations.
- Stocked supplies such as condiments in concession stands as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Prepared and cooked food items such as popcorn, hot dogs, pretzels, and other snacks according to established recipes and instructions.
- Trained new employees on how to use kitchen equipment safely.
- Communicated effectively with coworkers to ensure smooth operations of the store.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Performed general cleaning tasks such as washing dishes and wiping down surfaces after service hours.
- Followed company policies regarding customer service standards at all times.
- Ensured all food was stored properly at the correct temperature to prevent spoilage or contamination.
- Replenished stock on shelves during shift to ensure adequate supply levels.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Responsible for setting up concessions stand prior to opening time.
- Received customer feedback positively and addressed any complaints professionally.
- Followed health and safety regulations while preparing and serving food.
- Directed patrons to restrooms and other amenities within facility.
- Promptly served customers with their orders in a friendly manner.
- Assisted with inventory management by tracking orders and restocking ingredients.
- Chopped ingredients and prepped food items ahead of rush periods
- Actively engaged customers during promotional periods through conversation or dressing in prop costumes and/or decorations.
- Understood and followed oral and written directions.
Education
Some College (No Degree) - Behavior Science
St Charles Community College
trueSkills
- Team Collaboration
- Willing to Learn
- Time Management
- Physical Strength and Stamina
- Organization and Multitasking
- Detail Orientation
- Applied Behavior Analysis
- Special Education
- Experience Working With Students
- Developmental Disabilities Experience
- Childcare
- Crisis Intervention
- Teaching
- Data Collection
- OSHA Compliance
- Warehouse Experience
- Heavy Lifting
- Truck Loading and Unloading
- Hand and Power Tool Operation
- Pallet Jack Operation
- Forklift Certified
- Reach Truck
- Sit-Down Forklift
- Forklift Accessories, ie pulling trailers w/coupler mount, using fork extenders, etc
- Quality Assessment and Assurance
- Project Management
- Product Verification
- Computer Competency
- Health and Safety Compliance
- Wrapping and Boxing
- Work Planning and Prioritization
- Materials Sorting
- Furniture Moving
- First Aid Certification
- Tool and Supply Organization
- Standards Compliance
- Safety Protocols and Procedures
- Cleaning and Sanitizing
- Snow Removal
- Equipment Storage
- Inventory Management
- Special Event Setup
- Troubleshooting
- Effective Communication
- Basic Mathematics
- Digital Micrometer
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Measurements and Calculations
- Adobe Photoshop and Adobe Photoshop Elements
- Quality Inspection
- Protective Equipment Use
- Custodial experience
- Painting
- Landscaping and Groundskeeping
- Cash register
- Food handling and safety
- Housekeeping
- Floor Waxing and Buffering
- Weather Tolerance
- Seasonal Planting
- Lawn Mowing
- Able to Lift Over 50 Pounds
- Sheet Metal Roofing
Affiliations
- Outdoor Activities (Casual Nature walks, Kayaking, Bicycling, etc.)
- Group Activities with Friends and Family (Game Night, Bowling, etc.)
Timeline
Full-time Sales Manager
Carter's
01.2024 - Current
Product Dimensions Specialist
etrailer.com
05.2017 - 11.2023
Team Member
Warrenton 8 Cinema
05.2016 - 05.2017
Specialized Classroom Instructor
United Services for Children
05.2014 - 05.2017
Night Custodian
Crack and Crevice Services
07.2012 - 04.2017
Some College (No Degree) - Behavior Science
St Charles Community College