Katlyn Butler
San Antonio,TX
Summary
Accomplished Relationship Manager with a proven track record. Expert in relationship building, data interpretation, and strategic problem-solving. Demonstrates exceptional emotional intelligence and team collaboration, driving significant improvements in community metrics and revenue streams. Demonstrates ability in data analysis and interpretation, as well as strong communication skills for conveying results to multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Progress Residential
08.2022 - Current
- Built and maintained relationships with new and existing clients while efficiently providing weekly community management metrics.
- Consistently exceeded monthly budget goals by 15%.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Community Manager
Cortland
03.2020 - 08.2022
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Senior Leasing Manager
Cushman & Wakefield
01.2018 - 03.2020
- Collaborated with property managers to ensure timely maintenance and resolution of tenant issues, enhancing overall satisfaction rates.
- Maintained up-to-date knowledge of market trends and competitor offerings, enabling strategic adjustments in response to evolving industry landscape.
- Generated additional revenue streams by identifying opportunities for ancillary income within properties such as advertising and event rentals.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX12.2024
Skills
- Relationship building
- Client relationships
- Relationship building and management
- Behavioral observation
- Multicultural competence
- Data interpretation
- Clinical interviewing
- Personality assessments
- Emotional intelligence assessment
- Team collaboration
- Active listening
- Data collection
Timeline
Relationship Manager
Progress Residential
08.2022 - Current
Assistant Community Manager
Cortland
03.2020 - 08.2022
Senior Leasing Manager
Cushman & Wakefield
01.2018 - 03.2020
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
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