Katlyn Campbell
Mountainhome,AR
Summary
Accomplished Key Team Leader at Dunhams Sports, adept in conflict resolution and team management. Excelled in maintaining professionalism in high-stress situations, enhancing customer loyalty, and mentoring team members for peak performance. Demonstrated expertise in problem-solving and performance evaluation, ensuring operational excellence and employee engagement. I am highly dedicated to any workload I take on. I will always complete a task to the best of my ability. I do not like failure. While my working background may be small, trust that I am completely capable of any task thrown at me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Team Leader
Dunhams Sports
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
McDonalds
05.2021 - 09.2023
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Cleaned and sanitized work areas, utensils and equipment.
Education
Associate of Applied Science - Criminal Justice
North Arkansas College
Harrison, Ar05-2025
High School Diploma -
Bergman High School
Bergman05-2023
Skills
- Team management
- Conflict resolution
- Project coordination
- Performance evaluation
- Team motivation
- Goal setting
- Employee engagement
- Leadership development
- Problem solving
- Team building
- Decision making
- Time management
- Team leadership
- Workload management
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
Timeline
Key Team Leader
Dunhams Sports
09.2023 - Current
Manager
McDonalds
05.2021 - 09.2023
Associate of Applied Science - Criminal Justice
North Arkansas College
High School Diploma -
Bergman High School
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